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Phone: (800) 220-5000 Fax: (610) 647-8089 View Additional Phone Numbers 370 Technology Drive, Malvern, PA 19355
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Progressive Business Publications include:
- 779 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Progressive Business Publications include:
- Length of time business has been operating
- Response to 779 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||147|
|Total Closed Complaints||779|
Additional Complaint Information
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Type of Entity
Business ManagementMr. John C. Beabrook, CEO Mr. Edward Satell, Founder/Executive Chairman Mr. Michael Gorton, Director/Customer Service Mr. Thomas Schubert, CFO & COO
News Publications - Trade, Association Publishers - Book
Alternate Business NamesAmerican Future System American Future Systems, Incorporated Center for Education & Employment Law Division of America Future Systems, Inc. Progressive Business Audio Conferences Progressive Gifts & Incentives
While this company responds to customer complaints presented to it by this Bureau, this company's business performance record demonstrates a pattern of customer complaints alleging billing for unordered merchandise. Some consumers have claimed that they cancelled subscriptions but their cancellations were not honored. Progressive Business Publications responded to the BBB concerning the company's unsatisfactory business performance report. The company sells its publications through telemarketing solicitations. It claims that it tape records telephone solicitations for quality control purposes. The company states that it obtains the ordering person's birthdate to verify the order at a later date. According to the company's correspondence, orders are confirmed by fax within 24 hours, giving the orderer an opportunity to respond. The company claims it has a liberal cancellation policy permitting the customer to cancel anytime within the first three months of the telephone order and receiving a refund on all unsent issues. New subscribers receive two free issues with the right to cancel according to the company. The company claims that its BBB complaint volume is negligible compared to its volume of business.