This business is not BBB accredited.Additional Locations
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The company provides residential and commercial gas service, as a regulated utility.
This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Washington Gas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 253 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||86|
|Total Closed Complaints||253|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 400312900131.
State Corporation Commission (SCC)-VA
P.O. Box 1197, Richmond VA 23218
Phone Number: 804-371-9967
Fax Number: 804-371-9211
Type of Entity
Business ManagementMr. Terry D. McCollister, Chairman & CEO Mr. Vincent L. Ammann Jr., Senior Vice President & CFO Mr. Aurian P. Chapman, President & COO Mr. Ruben Rodriguez, Director, Customer Experience & Communications
Natural Gas Companies
Alternate Business NamesWashington Gas Light Washington Gas Light Company Washington Gas New Construction Department WGL Holdings, Inc.
The company is a subsidiary of WGL Holdings, Inc., a public utility holding company.