BBB Business Review

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This business is not BBB accredited.

Washington Gas

Additional Locations

Phone: (703) 750-4440 View Additional Phone Numbers 101 Constitution Ave NW, Washington, DC 20001 http://www.washgas.com View Additional Web Addresses


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Description

The company provides residential and commercial gas service, as a regulated utility.


BBB Accreditation

This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Gas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 253 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

253 complaints closed with BBB in last 3 years | 73 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 157
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 86
Total Closed Complaints 253

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Washington Gas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: March 19, 1924 Business started: 01/01/1848 in DC Business started locally: 01/01/1848 Business incorporated 01/01/1848 in DC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
http://www.dcra.dc.gov
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 400312900131.

State Corporation Commission (SCC)-VA
P.O. Box 1197, Richmond VA 23218
http://www.scc.virginia.gov
Phone Number: 804-371-9967
Fax Number: 804-371-9211

Type of Entity

Corporation

Business Management
Mr. Terry D. McCollister, Chairman & CEO Mr. Vincent L. Ammann Jr., Senior Vice President & CFO Mr. Aurian P. Chapman, President & COO Mr. Ruben Rodriguez, Director, Customer Experience & Communications
Contact Information
Principal: Mr. Terry D. McCollister, Chairman & CEO
Business Category

Natural Gas Companies

Alternate Business Names
Washington Gas Light Washington Gas Light Company Washington Gas New Construction Department WGL Holdings, Inc.
Additional Information

The company is a subsidiary of WGL Holdings, Inc., a public utility holding company.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.