BBB Business Review

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This business is not BBB accredited.

AmeriGas Propane LP

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Phone: (610) 337-7000 Fax: (610) 992-3258 460 North Gulph Road, King Of Prussia, PA 19406

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AmeriGas Propane LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 935 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

935 complaints closed with BBB in last 3 years | 317 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 301
Delivery Issues 96
Guarantee/Warranty Issues 2
Problems with Product/Service 516
Total Closed Complaints 935

Customer Reviews Summary Read customer reviews

7 Customer Reviews on AmeriGas Propane LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: September 01, 1984 Business started: 01/01/1959 in PA Business started locally: 01/01/1959 Business incorporated 01/01/1959 in PA
Type of Entity


Business Management
Mr. Jerry Sheridan, President & CEO Ms. Jill Donohue, Customer Advocacy Manager
Contact Information
Customer Contact: Ms. Jill Donohue, Customer Advocacy Manager
Principal: Mr. Jerry Sheridan, President & CEO
Business Category

Natural Gas Companies Gas - Propane Gas - Propane - Equipment & Supplies

Alternate Business Names
AAA Gas Company Action Gas Adobe Propane Amerigas Propane Company AmeriGas/ Proflame Propane Apache Gas Balgas Bi-State Propane Blue Flame Gas Bright's Bottle Gas C & D Propane Cactus Propane Campbell Propane Cape Fear Propane Carolane Propane Cascade Propane, Incorporated Clarendon Gas Coast Gas Coleman Butane Gas Company Cooper LP Gas Company Corbin Gas County Proflame Propane Covington Propane Company Cress Gas Custer Gas Service DBA Metrolift Denman Propane E-con Gas Efird-Quality Gas Empire Gas Energy North Propane F K Gailey Fallsburg Gas Service Flame Propane FlameGas Company Floyd Propane Foster's Propane Foust Fuels Franconia Gas G & K Propane Gas Service Company Geldbach Petroleum Gibson Propane Graves Propane Green's Fuel Gas Company Guilford Gas Harris Propane Heritage Heritage Propane Holton's L.P. Gas Company Houston County Propane Hydratane of Athens Ikard & Newsom Ingas Interstate Gas John E. Foster & Son, Incorporated Keene Gas Kingston Propane L & K Propane Lake Almanor Propane Lake County Gas Lewis Gas/Propane Energies Liberty Propane Liberty Propane Lone Pine Propane Lyons Gas, Incorporated M & J Gas Company Macclesfield Propane Mar-Gas Mar-Gas LP Service Metro Lift Propane Mid Georgia Propane Modern Propane Gas Company Mountain ProFlame Mountain Propane New Mexico Propane Northern Energy Northern Energy Propane Ohio Valley Gas Paradee Gas Company Pedley Propane Penn Fuel Propane Performance Propane Pioneer Propane ProFlame ProFlame/Myers Propane Propane Gas Incorporated Propane, Incorporated Rocky Mountain Propane Rural Gas Rural Gas & Appliance San Juan Propane Sawyer Gas Schultz Bottle Gas Servi Gas-Ikard & Newsom ServiGas Siegel Gas Silsbee Propane Fuels Southern Gas Company Synergy Synergy Gas Tappen Gas Thomas Gas Thomas Gas Company Titan Propane Trenton LP Gas Tri Cities Gas Truckee Tahoe Propane United Propane & Energy Company V-1 Propane Vanderveer's Gas Service Vashon Energy Vineyard Propane & Oil Wakulla L.P. Gas Waynesville Gas Service Young's Propane

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.