BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Blake & Sons Moving & Storage,Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Blake & Sons Moving & Storage,Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The number is 1031132.
Type of Entity
Business ManagementMr. Thomas E Shioutakon, President Ms. Sharon Davis, Office Manager Ms. Shannon Shioutakon, GM
Moving & Storage Company Movers - Office Moving Services - Labor & Materials Moving Supplies Movers
Alternate Business NamesBlake and Sons Moving & Storage
Industry TipsMoving tips - General
14225 Comus Rd
Clarksburg, MD 20871 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (301) 933-6611(Phone)
- (703) 644-4550(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In October 2014 I contracted Blake & Sons Moving & Storage to move my large pieces of furniture from my home to an apartment. Because my husband and I had separated, two crews were requested to move each of our furniture into our respective apartments. Two crews arrived at the house on November 14, 2014 to move us. My husband’s crew arrived first, followed by my crew. The first crew finished first and then my crew finished. All in all, the move took about 4-1/2 hours. Because the crews only took the large pieces of furniture, they left boxes and other unpacked items at the house for us to finish packing. It was not until later that afternoon that I remembered that I had left a small change purse that had belonged to my stepfather on the corner of a small table in my bedroom. The change purse contained 3 gold coins dating back to the 1860’s. Altogether they had an estimated value of approximately $3,000. I went back to look for the change and was unable to find it. I realized then that I had forgotten to put it away. I looked all over the room and the house and was unable to find it. I called Blake & Sons to let them know that it was missing. However, I told them that I would continue to look for it as I unpacked my boxes. I also asked my son and husband if they had seen the change purse. Neither had. While my husband and I are divorcing, I had no reason to suspect him because it was not a contentious divorce. After a week of unpacking and looking for the purse, I called Blake & Sons to let them know that I believed that someone in his crew had stolen the change purse. Unfortunately, I had no proof that one of the men had stolen the change purse, but there was no other person other than the crews, my husband and son who had come into the house. To further complicate matters, I had never documented nor photograph the coins to prove that I had indeed owned them. Mr. S*********, the owner, said he had spoken to the crews. He said that everyone denied having stolen the change purse and that there was nothing else that he could do. I did call the police to report the theft. They sent an officer who wrote up a report. A few days later I called Mr. S********* to let him know that all I wanted was the coins back. I suggested he give an envelope to each crew member for someone to put the gold coins in and drop it off in a safe place, no questions asked. Mr. S********* would then be able to return the coins to me, no questions asked. Unfortunately, I never heard back from Mr. S*********. While I realize that this would not have occurred had I remembered to put the change purse away, I feel that Blake & Sons was responsible for having an employee who is a thief. Ironically, I hired Blake & Sons because Mr. S********* had emphasized that his employees were long-time employees and that he had confidence in their integrity and honesty. Unfortunately for me, someone in his crew turned out to be very untrustworthy. As a result, I felt it was important to notify the Better Business Bureau of the incident with Blake & Sons Moving & Storage.
Desired Settlement: To have my coins returned, but that is highly unlikely,
Business Response: We are very sorry that *** *******'s coins were not located. As she indicated in her complaint, she did report that the coins were missing, and we spoke with each member of both crews who performed moves for her family. Each member indicated that they did not take coins or any items from the home and all were willing to submit to a lie detector test and comply with any police investigation. We have no reason to believe that any of our employees are thieves, and are confident in their integrity and honesty. Our rating with the BBB as well as our reputation in the industry support this.