BBB Accredited Business since
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Professional full service moving and storage company with Pennsylvania statewide operating authority. Interstate moving is performed by representation of UNITED VAN LINES.
A BBB Accredited Business since
BBB has determined that Armstrong Relocation Company, Pennsylvania, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The number is 2628556.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Brandenburger, President Mr. Jim Fahrney, General Manager
Moving & Storage Company Movers
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 12:00 PM|
Method(s) of PaymentCash, Certified Checks, MC, Visa and AMEX.
Alternate Business NamesJack Treier Moving & Storage
Industry TipsMoving tips - General
1074 E Main St
Mount Joy, PA 17552 Directions
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Additional Phone Numbers
- (800) 233-2808(Phone)
- (717) 492-4213(Phone)
- (717) 492-4155(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I used Jack Treier moving inc. to move my belongings from *********,pa to **********,md. they made me take full insurance coverage with zero deductible by telling that it would cover damages that occur during the move. After i moved, i noticed a damage on my $700 led tv. when i emailed them to file a claim for damage of tv. they allowed me to file a claim but rejected on a basis saying it was not packed by them and hence they are not liable. they do not consider the fact that the tv has been damaged during the move in the truck. i have emailed 2 more times but have not got any response from them. what was the use of me taking zero deductible coverage if they dont cover the damage to my tv.
Desired Settlement: i want jack treier to pay to fix the tv or pay for the damages incurred on the tv.
A customer is never forced to take coverage (valuation). Clearly stated on the Order for Service are two options and he chose Option 1 (full coverage). If he had chosen Option 2 he would have signed waiving the full coverage option.
When customers pack their own cartons the moving company has no knowledge of contents, the condition of contents or method of packing. If we would have dropped or mishandled the carton of course we would be responsible.
I would be happy to explain to **. ********.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
As a regulated (PUC) mover we must be liable for 60 cents per lb. per article for damage caused by the mover. It is best if a customer does value his goods as suggested by our salesman. We never know when an accident (total loss) is going to happen on the highway or otherwise. I do resent the accusation "shady business practices" as we could not remain in business very long with that type of behavior. We have very few complaints and if we are at fault the mistakes are corrected.
I'm sure you understand that the mover could not be responsible if a customer would pack because the van operator has no knowledge of the condition of the contents or the method of packing.
If **. ****** would want to get an estimate for repair and forward that to our office. We will consider a goodwill gesture after review.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]