Business ProfileforNew Horizon Movers

I am writing to express my disappointment and frustration with the service I received from this company. I initially called this company and paid a deposit of $2169 for moving services. However, I was later informed that I would need to pay an additional $4000 or risk losing my deposit. To make matters worse, I discovered that this company did nothing more than link me to a third-party moving company called Out of State Moving Services. When the driver from Out of State Moving Services arrived, he demanded $3326.50 before he even began loading my belongings. Once the loading was complete, he demanded another $984.75, followed by an additional $4310.50 upon delivery. In addition to the exorbitant fees, I was also inconvenienced by this company's insistence on payment via money order, as well as the paltry 6 cent per pound compensation for damages incurred during the move. Despite my diligent efforts to provide all necessary documentation and photographic evidence, I was only offered a meager $45 in compensation for over $1000 worth of damages. Furthermore, Out of State Moving Services recent attempts to offer me compensation via a cash app are unacceptable, as I refuse to use such methods with unscrupulous companies. I have repeatedly attempted to contact your company via phone and text, but my calls and messages have been ignored. In addition to the aforementioned issues, I also had to store my belongings for two months, which resulted in an additional cost of $1550. When I tally up all the expenses, including the initial deposit, additional fees, and storage fees, the grand total comes to an astounding $16,340.75. This amount is simply unacceptable and reflects a lack of transparency and fair business practices. I hope that New Horizon Moving & Storage & Out of State Moving Services will take immediate action to address these concerns and offer a satisfactory resolution to rectify this situation.