BBB Accredited Business since
Campbell Moving Inc.
Phone: (703) 435-2242 22825 Davis Dr #120, Sterling, VA 20164
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A BBB Accredited Business since
BBB has determined that Campbell Moving Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Campbell Moving Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The license number is 305930.
Type of Entity
Business ManagementMs. Wayne Brown, VP Mr. William Campbell, President
Industry TipsMoving tips - General
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had 4 moving companies provide estimates for my move and I went with ******** because they were the lowest by $300. Not only did the move take a day longer than estimated, causing me incurred expenses, the cost was $800 more than stated. This even though I personally moved 3 pickup truck loads that were supposed to be included in their price. The only answer I got was the estimator sure blew this one. Their estimator walked the house and was shown EVERYTHING that was going to go and again, they ended up moving less than what he was told. The also caused considerable damage to the walls in my staircase requiring extensive drywall repair. The mover himself stated he had never caused so much damage in all his years of moving or seen an estimate so far off.So in the end, I paid $500 more than the highest estimates, moved 3 loads myself and had to rearrange other deliveries due to the extra day. Add that to the considerable damage to the walls and staircase, which I spent 3 hours repairing Fri/Sat so I could complete the walk thru with the new owners.
Desired Settlement: (REFUND) This whole incident costed me upward of $1300 in additional cost and incurred expenses which I would like some consideration on. Estmiated at time of agreement was $1580, actual charge was $2,393.50. This is directly from their website:oQ: Can I get a free estimate on my household or business move? oA: Yes you can. Whether by phone or in person, ******** Moving has always been dedicated to providing our customers with the most accurate and honest estimate that we can provide.50% higher is not exactly accurate or honest.
Business Response: Good Morning **. ******, First we would like to apologize, I do not know how your email was missed but our reputation with the community and the BBB is so important to us and missing this email was not acceptable and has been addressed to the appropriate employee. In short order in receiving **. ******* phone call into our office we 100% agreed with our customer that the job hours versus the estimated hours was unacceptable and sent **. ******* a $310.00 refund that he acknowledged at that time was agreeable to him. This check was mailed shortly after the move took place and we completely accepted responsibility for our mistake. Please let us know if you need any more information or anything we can do to close this manner in a positive way. Thank you,**** ************ ******###-###-####Claim # *******
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/7/2011||Problems with Product/Service|