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          Bekins Transfer and Storage Company has 1 locations, listed below.

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            Business ProfileforBekins Transfer and Storage Company

            Moving Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/23/2010

            Years in Business: 133

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Bekins Transfer and Storage is located in Pottstown but services the entire Greater Philadelphia area. Whether you’re moving down the street, across the state, coast to coast or internationally, Bekins Transfer and Storage can handle all of your moving needs.

            Business Details

            BBB File Opened:
            4/1/1979
            Years in Business:
            133
            Business Started:
            1/1/1891
            Business Incorporated:
            8/1/1983
            Accredited Since:
            8/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Schloer Enterprises
            • Bekins Moving & Storage
            Business Management
            • Ms. Gail Mack, Customer Service Representative
            • Mr. Lonnie Goodrich, President/Owner
            • Mr. Jeff Horowitz, Customer Relations Manager
            Contact Information

            Principal

            • Mr. Lonnie Goodrich, President/Owner

            Customer Contact

            • Mr. Lonnie Goodrich, President/Owner
            • Mr. Jeff Horowitz, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date: 5/14/22 Quoted: $2550.00 Charged: $3215.00 Ref: won't pay claim for broken and damaged items and for unnecessary overcharge for cartons not needed to be used and past quoted times.They arrived about 8:30am. I showed them everything that they needed to take for the more. During the move they took numerous breaks, packaged already boxed and lacked cartons into larger cartons and didn't label what was inside. By doing this it took more time than if they would of just loaded original cartons. During the loading the guy in charge was verbally abusesive to his two workers. He also got into a confrontation about some items that were to be moved and used abusive language to my daughter in law who was helping me with the move while I was putting some items in my car and when she walked away from him he tried to start with me and I told him don't go there or else if he's having a problem call his boss. When finally loaded we followed them when almost at destination we lost site of them on road going to house because we stopped for a red light. When we got to our house they weren't there. We tried to call the company but they were closed and had no one answering not even the sales rep would answer his cell. 2 1/2 hours later they showed up and while backing up to front porch to off load they backed into part of the porch wall. Broke the dish to my microwave, broke water container to my kurig coffee pot, broke my 4 slice toaster that only toasts in two slots now, broke a 2 1/2 ft ceramic christmas tree that can't be replaced, refused to take an item of furniture a small cedar chest left it on front porch now it has to be refinished and refused to put tool chests where we requested them to go also left on front porch along with a portable generator. Also they didn't put my love seat back together correctly so when you put it up and down now it binds and rubs ne er did that before. I mailed claim form on 8/4/22 which h was within the 90 day time frame to file.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lori R

            08/23/2023

            I went with Bekins in Pottstown, PA, as they were a middle estimate. They moved me out, kept my things in storage for 6 weeks, and moved me in. The move was within state and less than 100 miles. I urge you to STAY AWAY FROM THIS COMPANY! Once they had my deposit, that's all they cared about. They sent a bunch of movers that were clearly contracted and several had no moving experience. I did my best to keep an eye on things myself, but it was near impossible to watch them move everything. When items arrive, you MUST be very vigilant about what they are bringing in and the numbers on each item. Do not cross off a number unless you see them carrying it in, and don't let them leave until you have looked at everything. I made a mistake and only went with the 60 cents per pound to reimburse for damaged items, basically due to a misunderstanding with my insurance company, but they will only reimburse you for what is not marked off the check sheet and what you document is damaged BEFORE THEY LEAVE. I was appalled at the damage to my things--solid large wood dresser shredded; Barbie dream house smashed beyond recognition; filing cabinet crushed; plastic bins smashed; boxes ripped open and crushed; along with many, many missing/stolen items--pennyboard; snorkel gear; propane tanks; set of expensive kitchen knives; Dyson vacuum; at least a dozen huge plastic bins with clothes/toys. They also cracked all 3 of my solid wood bed frames putting them together. It was awful and I spent over six months fighting with Bekins to get reimbursed. They WILL NOT speak to you; will respond only through mail--not even email or voicemail. It was the worst experience I ever had, and implore you to stay away from this company. After all was said and done, I received a whopping $374 for this disaster for thousands of dollars in missing and damaged items. Had to file a police report for all the missing items, because at least my insurance company covered those items. DISGRACEFUL, DISHONEST

            Local BBB

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