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A BBB Accredited Business since
BBB has determined that Ace Moving & Storage Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ace Moving & Storage Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The license number is 1936019.
U.S. Department of Transportation (Interstate Movers)-Federal
1200 New Jersey Av SE, Washington DC 20590
Phone Number: 202-366-2519
The license number is 69019.
Type of Entity
Business ManagementMr. Charanjit Singh, President Mr. Stanley Burke, Operations Manager
Industry TipsMoving tips - General
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Additional Phone Numbers
- (703) 707-0600(Phone)
- (703) 822-5502(Phone)
- (800) 731-7820(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On June 4, 2013 we moved to a new address and I had hired Ace Moving & Storage to move us. They delivered our belongings with the exception of a 4 ft. ladder. a mirror and a desk. They could not seem to find these three items and they finally bought a 4 ft. ladder from **** ***** and delivered that on this past Tuesday. I have made numerous calls to them regarding my desk and have been unsuccessful in getting it returned to me. First they told me a screw fell out of the desk, then they told me they had to take it to be repaired. All I want is my desk returned to me. This is a $500.00 desk. They keep giving me the run around and I'm about sick of it. I hope that you can help me retrieve my desk. I paid them a total of $1,290 for this move. Thank you,****** *. *********** ********* *************** ** *****************email: ********************
Desired Settlement: I want either the desk or a refund for the purchase price of the desk.
To whom it may concern:
***. ****** was moved on Tuesday June 4, 2013. During that move it is true that a ladder was lost and there was some minor damage to her desk. We contacted ***. ****** on the day of her move and explained the damage done. We assured her that her desk will be repaired and delivered to her in 2-3 weeks depending on the schedule of the Furniture repairman. The desk was delivered to *** in ******** VA to be repaired on June 5, 2013. The repairs were completed on Friday June 21 and we returned the desk to ***. ****** the following Monday June 24, 2013. We replaced her ladder with a new one according to her specifications and delivered the ladder on Monday June 10, 2013.
It is my opinion that this complaint is fraudulent because we replaced the missing ladder and repaired the desk both in a timely fashion. Throughout this process we communicated with ***. ****** as to the status of the desk repairs. According to the guidelines set in section 14708 of title 49, United States code, under the authority of the U.S. Department of Transportation, we have 30 days after the receipt of a claim to acknowledge it. Thereafter we have 120 days to pay, deny, repair, replace, make a settlement , and or inform the shipper about the status of such claim. We rectified this matter within a 20 day period; well within the legal timeframe set by the DOT. It should also be noted that a claim was not formerly submitted by ***. ******. We took it upon ourselves to inform her of the damage and voluntarily initiated the process to repair and replace those items. It is because of our transparent and straightforward business practices that we have not had a BBB complaint in the past three years and why we maintain an A plus rating with the BBB. It is my hope that this complaint be deemed fraudulent and stricken from our clean record.
If there are any other questions I can be reached directly at ************. Thank you.
Ace Moving & Storage Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
****** *. ******
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.