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First Guaranty Mortgage Corporation

Additional Locations

Phone: (800) 296-2275 View Additional Phone Numbers 1900 Gallows Rd Ste 800, Tysons Corner, VA 22182 http://www.fgmc.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Guaranty Mortgage Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for First Guaranty Mortgage Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 14 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 14

Additional Information

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BBB file opened: July 19, 1993 Business started: 01/19/1981 in VA Business started locally: 01/19/1981 Business incorporated: 06/23/1987 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

The District of Columbia-DC
810 First Street, N.E., Suite 701, Washington DC 20002
http://disb.dc.gov
Phone Number: 202-727-8000
Fax Number: 202-535-1196
The number is MLB2917.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 North Calvert Street, Suite 402, Baltimore MD 21202
http://www.dllr.state.md.us/finance
Phone Number: 410-230-6100
Fax Number: 410-333-0475
finreg@dllr.state.md.us
The number is 1731.

State Corporation Commission (SCC)-VA
Tyler Building, 8th Floor, 1300 E. Main Street, Richmond VA 23219
http://www.scc.virginia.gov/bfi
Phone Number: 804-371-9657
Fax Number: 804-371-9416
bfiquestions@scc.virginia.gov
The number is MC-436.

West Virginia -WV
900 Pennsylvania Av, Ste 306, Charleston WV 25302
http://www.wvdob.org
Phone Number: 304-558-2294
Fax Number: 304-558-0442
The number is ML-20742.

Type of Entity

Corporation

Business Management
Mr. Kenneth Clark, Owner Mr. Andrew Peters, CEO Ms. Heather Clark, Compliance Officer/Associate General Counsel
Contact Information
Customer Contact: Ms. Heather Clark, Compliance Officer/Associate General Counsel
Principal: Mr. Kenneth Clark, Owner
Principal: Mr. Andrew Peters, CEO
Business Category

Mortgage Brokers Loan Originator

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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