BBB Business Review

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BBB Accredited Business since

ResponseLink, LLC

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Phone: (800) 693-5433 View Additional Phone Numbers 1000 Commerce Park Drive  Suite 300, Williamsport, PA 17701 View Additional Web Addresses

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AlertOne is a national provider of medical alarms and service. They offer 24-hour emergency monitoring. Clients are provided with a wearable help button to press in the event of an emergency. All products have a 100% warranty. Alert One offers a 30 Day No Risk Trial.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ResponseLink, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ResponseLink, LLC include:

  • 114 complaint(s) filed against business

Customer Complaints Summary Read complaint details

114 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 42
Delivery Issues 3
Guarantee/Warranty Issues 3
Problems with Product/Service 61
Total Closed Complaints 114

Customer Reviews Summary Read customer reviews

9 Customer Reviews on ResponseLink, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: July 01, 1999 Business started: 01/01/1988 Business under new ownership as of: 08/12/2005 Business incorporated 08/12/2005 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shayne Fitz-Coy, Co-CEO Ms. Arar Han, Co-CEO Ms. Natalie McCafferty, Operations Manager
Contact Information
Principal: Mr. Shayne Fitz-Coy, Co-CEO
Principal: Ms. Arar Han, Co-CEO
Principal: Ms. Natalie McCafferty, Operations Manager
Business Category

Medical Alarms

Refund and Exchange Policy
No refunds after the 30 day risk-free trial period.
Alternate Business Names
Alert1 Medical Alert Systems
Additional Information

For quicker service regarding any issues for this company's products or service, please call Customer Service at 800-693-5433, option 2 or email


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.