BBB Business Review

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This business is not BBB accredited.

National Processing Center

325 Pennsylvania Avenue SE, PMB 220, Washington, DC 20077


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Description

Consumers across the country have raised questions about mailings received in the form of post cards offering further information if recipients sent in their phone number information.   The mailings lacked information about the sender, other than the contact point was an address in Washington, DC    Checking with US Postal Service, the BBB found that the location was a mail forwarding address used by a marketing firm located in Texas.  When contacted about complaint issues concerning these mailings, National Processing Center indicated that it was a trade name used by America's Recommended Mailers as a lead generator for its customers.   The company states that it does not maintain mailing lists, but purchases a new list for each client mailing it makes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for National Processing Center. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for National Processing Center.


Additional Information

BBB file opened: February 21, 2003
Business Management
Mr. Tom Hennessy
Contact Information
Principal: Mr. Tom Hennessy
Business Category

Marketing Programs & Services Elderly/Senior Specialty Services Advertising Agencies & Counselors

Alternate Business Names
America's Recommended Mailers ARM, Inc
Additional Information

According to information in BBB files, consumers report receiving mailings offering information about senior issues and seeking general information to be returned on an enclosed card. As always, the BBB advises care in sharing personal information with unknown parties. Over the years, the mailings have indicated that the targeted seniors receiving the mailing can request information or contact by providing their phone number and returning the mailer.   Recent versions of the mailings indicate it can provide information about Social Security tax changes. Previously, the mailings focused on asset protection for estates and other financial offerings. Although the mailings indicate that there is no affiliation with a government agency, it fails to provide any company name or phone number so that recipients would know who they were dealing with. 

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.