BBB Business Review

This Business is not BBB accredited

National Processing Center

325 Pennsylvania Avenue SE, PMB 220, Washington, DC 20077


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Consumers across the country have raised questions about mailings received in the form of post cards offering further information if recipients sent in their phone number information.   The mailings lacked information about the sender, other than the contact point was a an address in Washington, DC    Checking with USPostal Service, the BBB found that the location was a mail forwarding address used by a marketing firm located in Texas.  When contacted about complaint issues concerning these mailings, National Processing Center indicated that it was a trade name used by America's Recommended Mailers as a lead generator for its customers.   The company states that it does not maintain mailing lists, but purchases a new list for each client mailing it makes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for National Processing Center include:

  • 11 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • BBB does not have sufficient background information on this business
  • BBB does not have a clear understanding of this business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 11

Additional Complaint Information

Complaints filed by those who have received mailings report that some of the sendings implied possible government origination.  Company statements in reply to some of the complaints presented by the BBB referenced use of the Direct Mailing Association's Do Not Mail list.  The difficulty that is not addressed is that consumers would not generally know or be able to trace the connection of national Processing Center to the America's Recommended Mailing firm.  

Mailings sent through the National Processing Center are marketing offerings from various companies.  If a consumer returns the completed card from the mailing, they may be contacted by phone or in person about the issue or product referenced in the original mailing.  National Processing Center advises those who do not want to receive these solicitations that they need to be placed on the do not call list of the Direct Marketing Association.  The company states that it scrubs its mailings against that list for each of its client mailings.

Additional Information

BBB file opened: February 21, 2003
Business Management
Mr. Tom Hennessy
Contact Information
Principal: Mr. Tom Hennessy
Business Category

Marketing Programs & Services Elderly/Senior Specialty Services Advertising Agencies & Counselors

Alternate Business Names
America's Recommended Mailers ARM, Inc
Additional Information

According to information in BBB files, consumers report receiving mailings offering information about senior issues and seeking general information to be returned on an enclosed card. As always, the BBB advises care in sharing personal information with unknown parties. Over the years, the mailings have indicated that the targeted seniors receiving the mailing can request information or contact by providing their phone number and returning the mailer.   Recent versions of the mailings indicate it can provide information about Social Security tax changes. Previously, the mailings focused on asset protection for estates and other financial offerings. Although the mailings indicate that there is no affiliation with a government agency, it fails to provide any company name or phone number so that recipients would know who they were dealing with. 


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