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          Prestige Marble & Granite, Incorporated has 1 locations, listed below.

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            Business ProfileforPrestige Marble & Granite, Incorporated

            Granite Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/21/2010

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Residential & Commercial Countertops, Marble & Granite Retailers, Custom Fabrication, Natural Stone, Quartz, Solid Surface, Hardscapes, Pavers, Cobbles, Pebbles, Mesh Products, Flagstones, Copings, Caps, Treads, Thin Veneers, Building Stone, Patterns, Accessories

            Business Details

            BBB File Opened:
            3/22/2001
            Years in Business:
            23
            Business Started:
            10/1/2000
            Business Incorporated:
            10/1/2000
            Accredited Since:
            1/21/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA 018427 for this business, issued by Office of the Attorney General-PA

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Mark Kensinger, President
            Contact Information

            Principal

            • Mr. Mark Kensinger, President

            Customer Contact

            • Mr. Mark Kensinger, President
            Additional Contact Information

            Fax Numbers

            • (610) 967-0656
              Primary Fax

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I paid $10,000 to have Prestige install quartz and it is damaged with cuts and scratches in it they sent a repair man to fix it and he made it worse and now I have rub stains on top of the scratches. I have spoken with the owner and he told us he was going to call the supplier where he got it from because he thought it was their fault but Ive talk to the supplier and they said no it is his fault he also told us to get in touch with the manufacturer which we did and they said theyre not responsible to go to who installed it which is Prestige Ive left numerous calls since then for him and he has not returned any of my phone calls and hes not doing anything to resolve this with us we have paid him in full and now we just want it replaced because his service man even told us that day he thinks it got damaged when they were cutting it at Prestige we want a resolution. Please help us with this situation he is not returning any of our our phone calls or resolving the situation like he said he would he is totally ignoring the situation now.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karen K

            1 star

            05/08/2021

            If I could give them half a star I would. Poor customer service after the sale. Manager doesn’t return phone calls. Owner doesn’t return emails. Installation was poor on a simple job of installing a granite fireplace hearth, I can’t imagine ever using them for a big job if they can’t even install a hearth. They didn’t care that it was uneven on my floor. No one had any suggestions how to fix it, I had to figure it out by going to experts who didn’t work there. Will have to fix it with a woodworking person at my expense. Templater said the install would be fine but it layed uneven on the floor and they didn’t care. Also they promised one stone and delivered another. I noticed it, complained it was a bait and switch. After several calls, they agreed to $100 discount.

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