BBB Accredited Business since

Czar Floors

Additional Locations

Phone: (800) 577-2927 Fax: (866) 631-0423 390 Pike Road Unit 4, Huntingdon Vy, PA 19006 http://www.czarfloors.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a design & manufacturer of wood Flooring


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Czar Floors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Czar Floors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Czar Floors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 13, 2004 Business started: 01/01/1991 in PA Business started locally: 01/01/2004 Business incorporated 10/24/2003 in PA
Type of Entity

Corporation

Business Management
Mr. Val Platonov, President Mr. Joe Asner, Assistant Mr. Ed Tsvilik, VP
Contact Information
Principal: Mr. Val Platonov, President
Customer Contact: Mr. Ed Tsvilik, VP
Business Category

Manufacturers & Producers Tile - Ceramic - Contractors & Dealers Ceramic Products - Decorative Contractor - Commercial

Method(s) of Payment
All major credit cards, check, money order, wire

Additional Locations

  • 390 Pike Road Unit 4

    Huntingdon Vy, PA 19006

  • PO Box 752

    Newtown, PA 18940

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I filed a compliant against this business for incomplete work & poor workmanship The company wrote back that they were not fully paid when in fact they never completed the work they were contracted to do & further the work done to date is of poor quality & falling apart They made false & unfounded accusations & you closed the case What a disgrace What kind of service are you. People look to you to find reputable businesses but you would rather protect them then report them I guess that is because they are the ones paying you

Desired Settlement: finish the work & repair the faulty work

Business Response: There is no substance or truce in the complaint. We have nothing to add to previous information provided previously.  This person tries to cheat insurance and businesses to get something for nothing. 

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:rather than finish work & repair  defects this business makes completely unfounded accusations - this shows what type of business they really are

The work remains unfinished & numerous defects which czar obviously has no intention of finishing/repairing - they do poor workmanship & don't stand by their work

manufacturer of finishing compounds used by czar has said that the material was not properly applied 

THIS MATTER IS NOT RESOLVED

Sincerely
*** ******








Business Response: Customer could not provide any written statements from manufacturer or inspector.  None. All accusations are completely baseless and invented by customer.  We already provided all facts related to this issue in prior correspondence.  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Czar Floors
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)