BBB Accredited Business since
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Come see the team at American Decorating Center for your next kitchen remodel, carpeting project orcabinets. We are located in the Country Side Shopping Plaza in Sterling, Virginia, right off VA 7.
American Decorating Center provies carpeting & hardwood flooring in Sterling. VA, Nobody beats our install price. We Specialize in carpet, discount floors, hardwood, vinyl, ceramic tile, laminate, granite counter tops in metro DC area and Northern, VA Family owned and operated for over 25 years.
We the have a team of Staff to make your Dream Kitchen and Baths Come True
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A BBB Accredited Business since
BBB has determined that American Decorating Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Decorating Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Paul Davis, President Mr. Jason Kitzmiller Sr., Sales Manager Mr. April Wu, GM
Kitchen Remodeling Floor Laying, Refinishing & Resurfacing Bathroom Remodeling Carpet & Rug Dealers - New Hardwood Floor Contractors
Products & Services
American Decorating Center sells the following brand(s): Armstrong Cabinets, Armstrong Floors, Home Crest Cabinets, Merillat Cabinets, Schrock Cabinets
American Decorating Center offers the following product(s): Bathroom Remodel, Hardwood Flooring, Kitchen Cabinets, Kitchen Countertops, Laminate Flooring, Tile, Vinyl Sheet
Method(s) of PaymentMastercard
Alternate Business NamesMega Carpet, Inc
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (703) 444-6606 (Fax)
- (703) 444-6606 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Dear BBB Staff-- My name is *** *. *******, ***** *********** ***** ******* ********* ** *****. Home phone: ###-###-####; cell phone: ###-###-####. E-mail address: Risquith@verizon.net My complaint is against the American Decorating Center ADC), ** ******* **** ****** ********, VA *****; Tel: **** ********; Fax: ###-###-####. E-mail: ****************** **. **** ***** is the general manager and co-owner. My complaint involves ADC's failure to provide kitchen flooring of the same appearance as that shown to me at their store. Based on the sample shown me, on March 5, 2013, for $4,960.86, I purchased "QU Cork: Carina" for our kitchen, laundry room, and closet. I paid by check. When the flooring was being installed, I noticed that some of the tiles were of a lighter shade than that of the sample shown me in the store. I told the installer that I had no problem with him using the lighter shade tiles for the laundry room. But I wanted a uniform shade in the kitchen. I did say that if he had enough of both shades for a complete checkerboard design, I was OK with that. But instead he went ahead and installed the lighter shade tiles in the kitchen randomly. By doing so, the installer working for ADC has made our selling the house difficult and reduced its value. When initially shown the flooring sample and the making the purchase, I was not told that the manufacturer could not provide the tiles in uniform shades. At my request, **** *****' sister ****, who I think is the other co-owner, and a woman representing the floor installation company, came to see the kitchen flooring. **** agreed with me and said that she was going to contact the manufacturer to get the needed tiles of the same shade that I purchased. When I was later told that the manufacturer could not do this, I said that I wanted a replacement flooring of uniform appearance. **** said that in order to do this, I would have to pay $1,000, which I refuse to pay. Since then I've been getting the run-around to the point that they no longer answer when I call. I have purchased flooring from ADC for many years and have always been satisfied. In fact, I have referred many friends to **** *****. Therefore, I was shocked and disappointed at **. *****' attitude and failure to provide good quality service this time. *** *. *******
Desired Settlement: What I want is for ADC to remove the cork flooring that they had installed and replace it with flooring of equal quality and value, subject to my selection, at no additional cost to me.
Dear ** ***** ******
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Oct 8 2013
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved