BBB Business Review

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This business is not BBB accredited.

American Careers LLC

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American Careers LLC provides employment services, career counseling, and career guidance to applicants of the airline industry in a variety of geographic regions.  Services are offered for flight attendant positions, customer service representatives (CSR's), CSR call center positions, ramp agents, baggage handlers, administrative and clerical personnel, reservation agents, ticketing agents, station agent managers, data entry positions, aircraft fueling, aircraft service, and aircraft cleaning positions..  They also offer resume, cover letter, thank you letter, and airline application services for its clients.  

In addition, American Careers LLC provides career counseling and guidance to aspiring airline mechanics, and provides them with all of the necessary tools required to search for certified Airframe & Power-Plant (A & P) education centers to obtain their FAA A & P Certificate.  They also provides guidance to aspiring student pilots, as well as experienced commercial pilots.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Careers LLC include:

  • 25 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Response to 25 complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 25

Additional Complaint Information

BBB Files indicate that this business has a pattern of complaints concerning its marketing practices that imply a company affiliation with airlines.   Marketing statements imply that transactions with American Careers, LLC are directly connected to airlines when the company instead provides information about the overall airline hiring process.  Persons seeking to return company materials for a promised refund must document their contact with Human Resources departments of airlines to qualify for adjustments, described in marketing information only as "guaranteed refunds."  The BBB wrote to the company on November 28, 2012 regarding these issues, asking that modifications be made to its materials to clarify its presentations and refund terms.   

On February 10, 2016, BBB received the following submission from American Careers LLC regarding the reported pattern:

"American Careers LLC makes no claims to be directly connected to the airlines. American Careers LLC does provide information as well as assistance with the overall airline hiring process. Persons seeking to return company materials for a promised refund must document their contact with Human Resources departments of airlines to qualify for adjustments, described in marketing information only as "guaranteed refunds." American Careers clearly provides our refund policies via our website. American Careers has contacted the BBB on several occasions regarding these issues and also let the BBB know that our information is clearly stated on our website. All customers are asked to visit our website at the end of all hotline messages. Therefore, everyone is given the opportunity to clarify American Careers LLC presentations and refund terms. Again, American Careers LLC has contacted the BBB to resolve any complaints that they have. American Careers LLC has also responded to all consumer complaints and has offered assistance in helping to resolve any problems."

Customer Reviews Summary Read customer reviews

4 Customer Reviews on American Careers LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 19, 2009 Business started: 06/19/2009 in NY Business started locally: 06/19/2009
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Hudson Mr. Robert Mareem
Contact Information
Principal: Mr. Kevin Hudson
Customer Contact: Mr. Robert Mareem
Business Category

Job Listing & Advisory Services Employment Service - Employee Leasing

Refund and Exchange Policy
Please see the website:
Additional Tradenames, Addresses & Phone Numbers

American Careers LLC has notified BBB that 1220 Race Street #6399, Baltimore, MD 21230 is their primary address.  However, this address has been confirmed to be P.O. Box within a post office.  BBB has listed the primary address as 9056 Rhode Island Ave as per the Maryland State Department of Assessment and Taxation records.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.