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American Careers LLC provides employment services, career counseling, and career guidance to applicants of the airline industry in a variety of geographic regions. Services are offered for flight attendant positions, customer service representatives (CSR's), CSR call center positions, ramp agents, baggage handlers, administrative and clerical personnel, reservation agents, ticketing agents, station agent managers, data entry positions, aircraft fueling, aircraft service, and aircraft cleaning positions.. They also offer resume, cover letter, thank you letter, and airline application services for its clients.
In addition, American Careers LLC provides career counseling and guidance to aspiring airline mechanics, and provides them with all of the
necessary tools required to search for certified Airframe &
Power-Plant (A & P) education centers to obtain their FAA A & P
Certificate. They also provides guidance to aspiring student pilots, as well as
experienced commercial pilots.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for American Careers LLC include:
- 25 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Response to 25 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||25|
Additional Complaint Information
BBB Files indicate that this business has a pattern of complaints concerning its marketing practices that imply a company affiliation with airlines. Marketing statements imply that transactions with American Careers, LLC are directly connected to airlines when the company instead provides information about the overall airline hiring process. Persons seeking to return company materials for a promised refund must document their contact with Human Resources departments of airlines to qualify for adjustments, described in marketing information only as "guaranteed refunds." The BBB wrote to the company on November 28, 2012 regarding these issues, asking that modifications be made to its materials to clarify its presentations and refund terms.
On February 10, 2016, BBB received the following submission from American Careers LLC regarding the reported pattern:
"American Careers LLC makes no claims to be directly connected to the airlines. American Careers LLC does provide information as well as assistance with the overall airline hiring process. Persons seeking to return company materials for a promised refund must document their contact with Human Resources departments of airlines to qualify for adjustments, described in marketing information only as "guaranteed refunds." American Careers clearly provides our refund policies via our website. American Careers has contacted the BBB on several occasions regarding these issues and also let the BBB know that our information is clearly stated on our website. All customers are asked to visit our website at the end of all hotline messages. Therefore, everyone is given the opportunity to clarify American Careers LLC presentations and refund terms. Again, American Careers LLC has contacted the BBB to resolve any complaints that they have. American Careers LLC has also responded to all consumer complaints and has offered assistance in helping to resolve any problems."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kevin Hudson Mr. Robert Mareem
Job Listing & Advisory Services Employment Service - Employee Leasing
Refund and Exchange PolicyPlease see the website: www.americancareers.us
Additional Tradenames, Addresses & Phone Numbers
American Careers LLC has notified BBB that 1220 Race Street #6399, Baltimore, MD 21230 is their primary address. However, this address has been confirmed to be P.O. Box within a post office. BBB has listed the primary address as 9056 Rhode Island Ave as per the Maryland State Department of Assessment and Taxation records.