BBB Business Review

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BBB Accredited Business since

Problem Solved Services LLC

Phone: (703) 737-7608 View Additional Phone Numbers 20596 Woodcock Ct, Leesburg, VA 20175 View Additional Email Addresses

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Problem Solved Services llc, is an irrigation and landscape lighting service company. The two owners have been in the industry for over 25 years.  Services include:  Installation and repair of irrigation (sprinkler) systems and low voltage Landscape lighting. Replacement of all irrigation and low voltage lighting parts, Controller replacement, light bulbs.  Backflow testing, diagnostic testing of the system, spring turn on, winterization and seasonal checkups.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Problem Solved Services LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Problem Solved Services LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Problem Solved Services LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 04, 2012 Business started: 02/02/2011 in VA Business started locally: 02/02/2011 Business incorporated 02/02/2011 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Burtt, Co-Owner Mr. Tony Mortilla, Co-Owner Ms. Trish Mortilla, Office Manager
Contact Information
Principal: Mr. Matthew Burtt, Co-Owner
Principal: Mr. Tony Mortilla, Co-Owner
Business Category

Irrigation Systems & Equipment Landscape Maintenance Backflow Testing Landscape Lighting

Products & Services

Problem Solved Services LLC sells the following brand(s): All Brands

Problem Solved Services LLC offers the following product(s): Landscape Lighting Systems and replacement parts, Sprinkler Systems and replacement parts


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.