BBB Accredited Business since
Phone: (800) 338-2670 View Additional Phone Numbers
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mail order/online E-commerce
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A BBB Accredited Business since
BBB has determined that Hanover Direct, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Hanover Direct, Inc. include:
- 23 complaint(s) filed against business
Factors that raised the rating for Hanover Direct, Inc. include:
- Length of time business has been operating
- Response to 23 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||23|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Don Kelley, CEO Ms. Lori Horsfall, Customer Service Training Manager
Alternate Business NamesCompany Kids Domestications International Male Silhouettes The Company Store Under Gear
Hanover Direct is a nation-wide mail order company offering a variety of general merchandise & clothing from catalogs.