BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for AOL include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for AOL include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||234|
|Total Closed Complaints||446|
Additional Complaint Information
Aol has indicated that it offers a free month's service to customers who call to notify the company they wish to cancel service. Customers who accept the offer need to notify the company within the given time frame should they still wish to cancel after that month's service. Consumers should check with their telephone service provider to determine if Aol access numbers are billed as local or long distance numbers for the user. The company referred some complaints to its business partners which marketed goods and services through their on-line listing.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tim Armstrong, CEO Ms. Karen Flemming, Regulatory Order Compliance, Legal Dept, AOL LLC Ms. Heidi Jongquist, Legal Support
Internet Services Computers - Dealers
Alternate Business NamesAmerica Online America Online Inc. AOL Broadband aol network AOL-MUSICNET aol.com Compuserve 2000 Compuserve, Inc. Mobileaim.com Moviefone Netscape Connect Netscape Internet Service Walmart Direct Internet Services Walmart Netscape Connect
AOL, Inc is a mass media company that has its corporate offices located in New York, NY. Complaints are processed through the BBB of Metro Washington, DC.
The company also markets services through a trade name of Walmart Direct. This report includes Bureau experience with that trade style.