BBB Business Review

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BBB Accredited Business since

LivingSocial, Inc

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Phone: (877) 521-4191 Fax: (202) 393-6567 View Additional Phone Numbers 1445 New York Ave NW Fl 2, Washington, DC 20005 http://www.livingsocial.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that LivingSocial, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LivingSocial, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 566 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

566 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 165
Billing/Collection Issues 20
Delivery Issues 125
Guarantee/Warranty Issues 10
Problems with Product/Service 246
Total Closed Complaints 566

Customer Reviews Summary Read customer reviews

8 Customer Reviews on LivingSocial, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: August 04, 2010 Business started: 09/01/2007 in DC Business started locally: 09/01/2007 Business incorporated 07/06/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Gautam Thakar, President/CEO Mr. James Bramson, General Counsel/Secretary Mr. Daniel Federico, V.P. Finance/Treasurer
Contact Information
Principal: Mr. Gautam Thakar, President/CEO
Business Category

Internet Marketing Services Online Social Media/Networking Coupon Services

Alternate Business Names
Livingsocial.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.