BBB Business Review

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BBB Accredited Business since

URL Insurance Group

Phone: (717) 540-5690 Fax: (717) 540-5628 View Additional Phone Numbers 500 Nationwide Dr, Harrisburg, PA 17110

BBB Business Reviews may not be reproduced for sales or promotional purposes.


URL is an Insurance Brokerage serving licensed Life, Health, Annuity and Senior Care agents and brokers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that URL Insurance Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for URL Insurance Group include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on URL Insurance Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 10, 2001 Business started: 01/01/1986 in PA
Type of Entity

Sole Proprietorship

Business Management
Mr. Kenneth Clemens, President Ms. Kathy Kepler, Office Manager
Contact Information
Customer Contact: Ms. Kathy Kepler, Office Manager
Business Category

Insurance Services Insurance - Accident & Health Insurance - Dental Insurance - Disability Insurance Agents Annuities Insurance - Employee Benefits Insurance - Medical Liability Insurance Agency Insurance Consultants

Products & Services

URL Insurance Group offers the following product(s): Annuities, Annuities, Critical Illness Coverage, Critical Illness Coverage, Disability Insurance, Disability Insurance, Final Expense Insurance, Final Expense Insurance, Individual and Group Health Insurance, Individual and Group Health Insurance, Life Insurance, Life Insurance, Long Term Care, Long Term Care, Medicare Advantage Plans, Medicare Advantage Plans, Medicare Supplements, Medicare Supplements, Senior Care Products, Senior Care Products


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.