BBB Business Review

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The company is a third party administrator of extended service plans, buyer protection services, and product support programs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that N.E.W. Customer Services Companies, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for N.E.W. Customer Services Companies, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 731 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

731 complaints closed with BBB in last 3 years | 316 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 19
Guarantee/Warranty Issues 128
Problems with Product/Service 568
Total Closed Complaints 731

Customer Reviews Summary Read customer reviews

5 Customer Reviews on N.E.W. Customer Services Companies, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: October 01, 1996 Business started: 01/19/1983 in VA Business started locally: 01/19/1983 Business incorporated 08/12/1997 in DE
Type of Entity


Business Management
Ms. Jennifer Davie, Director of Gov't & Regulator Affair Mr. Anthony P Nader III, President /CEO Ms. Cynthia Reeves, Sr Compliance Coordinator Mr. Fredrick D Schaufeld, Chairman Ms. Kristin Shaughnessy, Paralegal
Contact Information
Principal: Ms. Jennifer Davie, Director of Gov't & Regulator Affair
Principal: Mr. Anthony P Nader III, President /CEO
Principal: Ms. Cynthia Reeves, Sr Compliance Coordinator
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Business Category

Insurance Services Extended Warranty Contract Service Companies

Alternate Business Names
AAFES-Keep It New AIG Warranty Guard AIG Warranty Guard, Inc. Best Buy Performance Service Plan Renewals Jewelry Plus/Jewelry Protection Plan K-Mart Smart Plan Keyguard Maxassurance MTW POWER PLUS PROTECTION PLAN N.E.W. N.E.W. (National Electronics Warranty) N.E.W. Homes Warranty Services N.E.W. Service Companies, Inc. National Electronic Warranty National Electronics Corporation National Electronics Warranty National electronics Warranty Company, LLC National Electronics Warranty Corporation National Electronics Warranty Corporation of Florida NEW Customer Service Companies, Inc. Newcorp Pioneer Performance Guarantee preferred new product protection Service Contract Program Toshiba America Consumer Products Extended Warranty Toys-R-Us Buyer Protection Plan Visa Enhancements Walmart Product Product Care Plan

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.