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BBB Accredited Business since

N.E.W. Customer Services Companies, LLC

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Phone: (800) 942-8763 View Additional Phone Numbers Corporate Office 648 Grassmere Park Drive , Nashville, TN 37211 View Additional Email Addresses http://www.newcorp.com

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Description

The company is a third party administrator of extended service plans, buyer protection services, and product support programs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that N.E.W. Customer Services Companies, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for N.E.W. Customer Services Companies, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 658 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

658 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 2
Delivery Issues 12
Guarantee/Warranty Issues 189
Problems with Product/Service 438
Total Closed Complaints 658

Additional Information

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BBB file opened: October 01, 1996 Business started: 01/19/1983 in VA Business started locally: 01/19/1983 Business incorporated: 08/12/1997 in DE
Type of Entity

Corporation

Business Management
Ms. Jennifer Davie, Director of Gov't & Regulator Affair Mr. Anthony P Nader III, President /CEO Ms. Cynthia Reeves, Sr Compliance Coordinator Mr. Fredrick D Schaufeld, Chairman Ms. Kristin Shaughnessy, Paralegal
Contact Information
Principal: Ms. Jennifer Davie, Director of Gov't & Regulator Affair
Principal: Mr. Anthony P Nader III, President /CEO
Principal: Ms. Cynthia Reeves, Sr Compliance Coordinator
Related Businesses
Guardian Products Incorporated Sam's Club Service Agreements
Business Category

Insurance Services Extended Warranty Contract Service Companies

Alternate Business Names
AAFES-Keep It New AIG Warranty Guard AIG Warranty Guard, Inc. Best Buy Performance Service Plan Renewals Brandsource Extra Protection Jewelry Plus/Jewelry Protection Plan K-Mart Smart Plan Keyguard Maxassurance MTW POWER PLUS PROTECTION PLAN N.E.W. N.E.W. (National Electronics Warranty) N.E.W. Homes Warranty Services N.E.W. Service Companies, Inc. National Electronic Warranty National Electronics Corporation National Electronics Warranty National electronics Warranty Company, LLC National Electronics Warranty Corporation National Electronics Warranty Corporation of Florida NEW Customer Service Companies, Inc. Newcorp Pioneer Performance Guarantee preferred new product protection Service Contract Program Toshiba America Consumer Products Extended Warranty Toys-R-Us Buyer Protection Plan Visa Enhancements Walmart Product Product Care Plan
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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