BBB Business Review

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This business is not BBB accredited.

Geico Corporation

Find a Location

Phone: (800) 841-3000 Fax: (301) 986-2851 View Additional Phone Numbers 1 Geico Plz, Washington, DC 20076 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Geico Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2166 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2166 complaints closed with BBB in last 3 years | 852 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 160
Billing/Collection Issues 497
Delivery Issues 31
Guarantee/Warranty Issues 48
Problems with Product/Service 1430
Total Closed Complaints 2166

Customer Reviews Summary Read customer reviews

72 Customer Reviews on Geico Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 69
Total Customer Reviews 72

Additional Information

BBB file opened: June 01, 1987 Business started: 01/19/1939 Business incorporated 11/29/1978 in DE
Type of Entity


Business Management
Ms. Olga M. Nicely, President/CEO Mr. Tony Nicely, CEO Mr. Michael H. Campbell, Sr. VP/CFO
Contact Information
Principal: Ms. Olga M. Nicely, President/CEO
Principal: Mr. Tony Nicely, CEO
Business Category

Insurance Companies Insurance Services Insurance - Auto

Alternate Business Names
Geico Geico Auto Insurance Geico Insurance Company Geico Inurance Government Employees Insurance Company
Additional Information

According to information provided by the firm, it sells auto, homeowner, life, comprehensive personal liability, and allied forms of insurance. The company is not affiliated with the US Government.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.