Business ProfileforCoventry Health Care, Inc.

DO NOT DEAL WITH THIS COMPANY (FIRST HEALTH OPEN ACCESS PPO) My partner and I recently moved to the USA and were seeking health insurance. After searching briefly online and imputing her phone number, she was contacted by a First Health agent. This agent rushed my partner to sign up that day, as she was told if she didn't pay her first month immediately, she would have to wait an entire month before being covered. The agent gave my partner (verbally) figures for our co-pay, deductible, and out of pocket, as well as including two free dentists appointments and two free vision appointments per year. We paid the agent, and were told our cards would arrive within 7-10 days. We never received any documentation email from the company, just what was verbally spoken over the phone. We were not told that this is NOT HEALTH INSURANCE, but a discount program. It took me a whole day of phone calls, being transferred endlessly, before being told that i signed up for a discount program and that in the case of a catastrophic health event, I was not covered. There were no free dentists appointments, and the co-pay and deductible that were promised do not apply to discount programs. It has been 23 days and we have not received our cards from this company, I imagine they are waiting until the 30 day cancellation period is up before we receive our cards (if we ever will.) We called to cancel and were told verbally that our plan is cancelled, but again, received no confirmation email. I am now aware what a PPO is, and I know that i am to blame for not researching that correctly, but I believe that the agent was predatory to rush the sale, and lead us to believe that we were receiving health insurance. Our only saving grace is that we recorded our phone call with the agent who made these false promises, and we hope that will benefit us when we seek our full refund.