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Phone: (301) 380-3000 View Additional Phone Numbers 10400 Fernwood Rd, Bethesda, MD 20817
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The company provides hotel and residence services through its service brands, including: Courtyard by Marriott, Fairfield Inns and Suites, and Residence Inns. Please check the separate listings under those trade style names.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Marriott Corporation include:
- Failure to respond to 25 complaint(s) filed against business
- 10 complaint(s) filed against business that were not resolved
Factors that raised the rating for Marriott Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||267|
|Total Closed Complaints||373|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Arne Sorenson, President
Alternate Business NamesCorporate Headquarters Marriott International Marriott Conferance Centers Marriott International, Inc. Marriott Marquis
This report includes Bureau experience with Marriott International Hotels, Inc.