BBB Business Review
This Business is not BBB accredited
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The company provides hotel and residence services through its service brands, including: Courtyard by Marriott, Fairfield Inns and Suites, and Residence Inns. Please check the separate listings under those trade style names.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Marriott Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 257 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||186|
|Total Closed Complaints||257|
Type of Entity
Business ManagementMr. Arne Sorenson, President
Alternate Business NamesCorporate Headquarters Marriott International Edition Hotels Marriott Conferance Centers Marriott International, Inc. Marriott Marquis Renaissance Hotels Springhill Suites Townplace Suites
This report includes Bureau experience with Marriott International Hotels, Inc.