BBB Business Review

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This business is not BBB accredited.

Hilton Worldwide

Find a Location

Phone: (703) 847-5000 View Additional Phone Numbers 7930 Jones Branch Drive (HQ)  Park Plaza II Ste 1100, Mclean, VA 22102 View Additional Email Addresses http://www.hiltonworldwide.com View Additional Web Addresses


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Description

This company is a full service hotel..


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

730 complaints closed with BBB in last 3 years | 463 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 73
Billing/Collection Issues 111
Delivery Issues 6
Guarantee/Warranty Issues 10
Problems with Product/Service 530
Total Closed Complaints 730

Additional Complaint Information

Hilton Hotels relocated its headquarters from California to Northern Virginia in August, 2009.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hilton Worldwide
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1983 Business started: 01/01/1969 Business started locally: 01/01/1973 Business incorporated 09/14/2000 in DE
Type of Entity

Corporation

Business Management
John P. Argonish, Sales Manager Ms. Robin Barnes, Owner Mr. Robert S Cole Ms. Kathryn Dick Dori Familiant, General Manager Mr. Martin Faye, General Manager Mr. MARTIN FIELD, PRESIDENT Mr. Darrius Gray, General Manager Mr. Brian Kelleher, General Manager Mr. Joe Koch, Sales & Marketing Director Ms. Sapna Modgil, Manager Mr. Keith A. Moses, Asst. Gen. Mgr. Mr. Charles E. Gellad General Manager Mr. Christopher J Nassetta, President & CEOMs Mr. Frank Otero, Genneral Manager Ms. Michelle Rowan, Controller Ms. Mary Anne Russell, General Manager Mr. Charlie Shirk, General Manager Mr. Ben Thompson, General Manager Ms. Jey Washington, Executive Escalations Mr. BARRY L. WONDER, ASSISTANT MANAAAGER Ms. Kristen Hernandez, Manager-Executive Escalations
Contact Information
Principal: John P. Argonish, Sales Manager
Principal: Ms. Robin Barnes, Owner
Principal: Mr. Robert S Cole
Principal: Ms. Kathryn Dick
Principal: Dori Familiant, General Manager
Principal: Mr. Martin Faye, General Manager
Principal: Mr. MARTIN FIELD, PRESIDENT
Principal: Mr. Darrius Gray, General Manager
Customer Contact: Ms. Kristen Hernandez, Manager-Executive Escalations
Principal: Mr. Brian Kelleher, General Manager
Principal: Mr. Joe Koch, Sales & Marketing Director
Principal: Ms. Sapna Modgil, Manager
Principal: Mr. Keith A. Moses, Asst. Gen. Mgr.
Principal: Mr. Charles E. Gellad General Manager
Principal: Mr. Christopher J Nassetta, President & CEOMs
Principal: Mr. Frank Otero, Genneral Manager
Principal: Ms. Michelle Rowan, Controller
Principal: Ms. Mary Anne Russell, General Manager
Principal: Mr. Charlie Shirk, General Manager
Principal: Mr. Ben Thompson, General Manager
Principal: Ms. Jey Washington, Executive Escalations
Principal: Mr. BARRY L. WONDER, ASSISTANT MANAAAGER
Business Category

Hotels

Alternate Business Names
Capital Hilton Conrad Hotels & Resorts Double Tree Club Hotel Double Tree Guest Ste. Doubletree By Hilton/Philadelphia Center City Doubletree Club Largo Doubletree Guest Suites Doubletree Hotel Doubletree Hotel Crystal City Elpizo Limited Partnership Embassy Row Hilton Embassy Suites Hampton Inn - Convention Center Hampton Inn Hotel Hampton Inn-Harrisburg West Hampton Inn-Landover Hampton Inn-Sterling Hilton Alexandria Mark Center Hilton Alexandria Old Town Hilton Arlington & Towers Hilton Crystal City @ National Airport Hilton Garden Inn Hilton Garden Inn Philadelphia Center City Hilton Garden Inn Tyson's Corner Hilton Harrisburg Hilton Honors Hilton Honors Worldwide Hilton Hospitality Inc. Hilton Hotel Corporation Hilton Hotel Valley Forge Hilton Houston Southwest Hilton McLean Tyson's Corner Hilton Philadelphia City Avenue Hilton Reservations Worldwide Hilton Scranton & Conference Center Hilton Springfield Hilton Washington DC-Silver Spring HiltonHonors.com Home 2 Suites by Hilton Homewood Suites Homewood Suites Alexandria McLean Hilton, LLC Old Town Hilton Phila. Airport Hilton Washington Hilton
Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.