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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hilton Worldwide include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 906 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||671|
|Total Closed Complaints||906|
Additional Complaint Information
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21|
Type of Entity
Business ManagementJohn P. Argonish, Sales Manager Ms. Robin Barnes, Owner Mr. Robert S Cole Ms. Kathryn Dick Dori Familiant, General Manager Mr. Martin Faye, General Manager Mr. MARTIN FIELD, PRESIDENT Mr. Darrius Gray, General Manager Mr. Brian Kelleher, General Manager Mr. Joe Koch, Sales & Marketing Director Ms. Sapna Modgil, Manager Mr. Keith A. Moses, Asst. Gen. Mgr. Mr. Charles E. Gellad General Manager Mr. Christopher J Nassetta, President & CEOMs Mr. Frank Otero, Genneral Manager Ms. Michelle Rowan, Controller Ms. Mary Anne Russell, General Manager Mr. Charlie Shirk, General Manager Mr. Ben Thompson, General Manager Ms. Jey Washington, Executive Escalations Mr. BARRY L. WONDER, ASSISTANT MANAAAGER Ms. Kristen Hernandez, Manager-Executive Escalations Ms. Kristin Hernandez, Manager Guest Assistance Social Media & Non-Voice
Alternate Business NamesCapital Hilton Conrad Hotels & Resorts Double Tree Club Hotel Double Tree Guest Ste. Doubletree By Hilton/Philadelphia Center City Doubletree Club Largo Doubletree Guest Suites Doubletree Hotel Doubletree Hotel Crystal City Elpizo Limited Partnership Embassy Row Hilton Embassy Suites Hampton Inn Hampton Inn - Convention Center Hampton Inn Hotel Hampton Inn-Harrisburg West Hampton Inn-Landover Hampton Inn-Sterling Hilton Alexandria Mark Center Hilton Alexandria Old Town Hilton Arlington & Towers Hilton Crystal City @ National Airport Hilton Garden Inn Hilton Garden Inn Philadelphia Center City Hilton Garden Inn Tyson's Corner Hilton Harrisburg Hilton Honors Hilton Honors Worldwide Hilton Hospitality Inc. Hilton Hotel Corporation Hilton Hotel Valley Forge Hilton Houston Southwest Hilton McLean Tyson's Corner Hilton Philadelphia City Avenue Hilton Reservations Worldwide Hilton Scranton & Conference Center Hilton Springfield Hilton Washington DC-Silver Spring HiltonHonors.com Home 2 Suites by Hilton Homewood Suites Homewood Suites Alexandria Homewood Suites Washington, D.C. McLean Hilton, LLC Old Town Hilton Phila. Airport Hilton Washington Hilton
Hilton Hotels relocated its headquarters from California to Northern Virginia in August, 2009.