This business is not BBB accredited.
Hilton WorldwideFind a Location
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This company is a full service hotel..
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Hilton Worldwide include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
Factors that raised the rating for Hilton Worldwide include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||518|
|Total Closed Complaints||711|
Additional Complaint Information
Hilton Hotels relocated its headquarters from California to Northern Virginia in August, 2009.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementJohn P. Argonish, Sales Manager Ms. Robin Barnes, Owner Mr. Robert S Cole Ms. Kathryn Dick Dori Familiant, General Manager Mr. Martin Faye, General Manager Mr. MARTIN FIELD, PRESIDENT Mr. Darrius Gray, General Manager Mr. Brian Kelleher, General Manager Mr. Joe Koch, Sales & Marketing Director Ms. Sapna Modgil, Manager Mr. Keith A. Moses, Asst. Gen. Mgr. Mr. Charles E. Gellad General Manager Mr. Christopher J Nassetta, President & CEOMs Mr. Frank Otero, Genneral Manager Ms. Michelle Rowan, Controller Ms. Mary Anne Russell, General Manager Mr. Charlie Shirk, General Manager Mr. Ben Thompson, General Manager Ms. Jey Washington, Executive Escalations Mr. BARRY L. WONDER, ASSISTANT MANAAAGER Ms. Kristen Hernandez, Manager-Executive Escalations
Alternate Business NamesCapital Hilton Conrad Hotels & Resorts Double Tree Club Hotel Double Tree Guest Ste. Doubletree By Hilton/Philadelphia Center City Doubletree Club Largo Doubletree Guest Suites Doubletree Hotel Doubletree Hotel Crystal City Elpizo Limited Partnership Embassy Row Hilton Embassy Suites Hampton Inn - Convention Center Hampton Inn Hotel Hampton Inn-Harrisburg West Hampton Inn-Landover Hampton Inn-Sterling Hilton Alexandria Mark Center Hilton Alexandria Old Town Hilton Arlington & Towers Hilton Crystal City @ National Airport Hilton Garden Inn Hilton Garden Inn Philadelphia Center City Hilton Garden Inn Tyson's Corner Hilton Harrisburg Hilton Honors Hilton Honors Worldwide Hilton Hospitality Inc. Hilton Hotel Corporation Hilton Hotel Valley Forge Hilton Houston Southwest Hilton McLean Tyson's Corner Hilton Philadelphia City Avenue Hilton Reservations Worldwide Hilton Scranton & Conference Center Hilton Springfield Hilton Washington DC-Silver Spring HiltonHonors.com Home 2 Suites by Hilton Homewood Suites Homewood Suites Alexandria McLean Hilton, LLC Old Town Hilton Phila. Airport Hilton Washington Hilton
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.