BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Hilton Hotels Corporation include:
- 452 complaints filed against business
- Failure to respond to 139 complaints filed against business
- 48 complaints filed against business that were not resolved
- Overall complaint history with BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||325|
|Total Closed Complaints||452|
Additional Complaint Information
Hilton Hotels relocated its headquarters from California to Northern Virginia in August, 2009.
Type of Entity
Business ManagementMr. Christopher J Nassetta, President & CEO Ms. Jey Washington, Executive Escalations Mr. James Rider, Supervisor - Hilton Guest Assistance