Share
Business ProfileforHilton Worldwide
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 7930 Jones Branch Dr Ste 1100, McLean, VA 22102-3313
- BBB File Opened:
- 1/1/1983
- Years in Business:
- 55
- Business Started:
- 1/1/1969
- Business Started Locally:
- 1/1/1973
- Business Incorporated:
- 9/14/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Tru by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- Business Management
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Contact Information
Principal
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
Customer Contact
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (570) 424-4950Other Fax
- (570) 343-8415Other Fax
Phone Numbers
- (215) 365-4500Other Phone
- (570) 450-1560Other Phone
- (570) 424-4950
Customer Complaints
2,925 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
489 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
sharon k
04/15/2024
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.