Business ProfileforChoice Hotels International

I don't know if 2000 characters will suffice. As briefly as possible: I am a 20 year member of the choice privileges points program, and use their credit card to accumulate points. My account was hacked by persons unknown, and all my points stolen by being turned into gift cards and mailed to an address in Florida. I sought re-imbursement from Choice, since they KNEW I could not access my account with my member ID and password. They told me (numerous phone contacts) different stories, starting with apologizing and assuring me that I would get my points back, and ending with them telling me their investigation revealed "no fraud, and they would take no action". I am seeking, as a 20 year member, to have my points replaced in my now secured and password changed account. SPECIFICS: We have not traveled much lately due to covid and have accumulated over 175,000 points. Approx April 5, 2023 I attempted to access my account to use points to book 2 hotel rooms, but could not get in the account. I used $ I contacted Choice Hotels (CH) and they sent a reset code to my email which I never received. I think the hacker set up a bypass somehow and the email went to the hacker, because shortly after I tried, CH informed me that my points were being withdrawn and turned into gift cards. I told them we only use points for hotel rooms. They verified the address in my account as **** ****** **. MIlton, FL ***** and I TOLD them that was NOT my address and the account was compromised. They did nothing to stop the siphoning of my points. After numerous unsatisfactory calls I was told points were used on 4/24, 4/26, 4/28, 5/1, 5/3 & 5/5 using all the points for gift cards for expensive women's makeup and sent to the Florida address.CH has danced me around, telling me they opened a Case (#*********) and telling me numerous times I would be contacted in 3-5 days (No one EVER called me, If I did not call them I heard nothing. There is more to tell you, I started to take notes, no room....