BBB Business Review

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This business is not BBB accredited.

Choice Hotels International

Additional Locations

Phone: (701) 858-5717 View Additional Phone Numbers Rockville Town Center, Rockville, MD 20852 View Additional Email Addresses http://www.choicehotels.com


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Description

According to information provided by Choice Hotels International, the hotels in its group are individually owned and operated. Choice Hotels International attempts to act as a mediator between the client and the hotel, but resolution responsibility rests with the individual hotels and their owners/managers. Compensation issued by Choice Hotels International in such cases is a goodwill adjustment, and is not intended as a resolution of the original dispute.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Choice Hotels International include:

  • Failure to respond to 9 complaint(s) filed against business
  • 14 complaint(s) filed against business that were not resolved

Factors that raised the rating for Choice Hotels International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

185 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 16
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 116
Total Closed Complaints 185

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Choice Hotels International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 1992 Business started: 06/01/1998
Business Management
Ms. Stephanie Lemar, Executive Supervisor, Reputation Management
Contact Information
Customer Contact: Ms. Stephanie Lemar, Executive Supervisor, Reputation Management
Business Category

Hotels

Alternate Business Names
Ascend (Collection) Cambria Hotels & Suites Carlisle Hospitality L.P. / Comfort Suites Clarion Clarion Hotels Clarion Inns Clarion Suites Comfort Inn Comfort Inn & Suites Comfort Suites Country Inn & Suites Econo Lodge MainStay Suites Quality Inn Quality Inn & Suites Quality Suites Rodeway Inn Sleep Inns Sleep Inns & Suites Sleep Suites Suburban Extended Stay Hotel
Additional Information

According to information provided by Choice Hotels International, the hotels in its group are individually owned and operated. Choice Hotels International attempts to act as a mediator between the client and the hotel, but resolution responsibility rests with the individual hotels and their owners/managers. Compensation issued by Choice Hotels International in such cases is a goodwill adjustment, and is not intended as a resolution of the original dispute.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.