BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Long Fence and Home, LLLP

Phone: (800) 417-5664 Fax: (240) 473-1410 View Additional Phone Numbers 10236 Southard Dr, Beltsville, MD 20705 http://www.longfenceandhome.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Since 1945, Long Quality Products have been in the home improvement industry. Long Fence & Home  serves the Maryland, Virginia and Washington, DC communities.  Offering energy efficient replacement windows, roofing, siding and doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long Fence and Home, LLLP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Long Fence and Home, LLLP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 46 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 25
Total Closed Complaints 46

Additional Complaint Information

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Long Fence and Home, LLLP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 19, 2007 Business started: 12/31/1997 in MD Business started locally: 12/31/1997 Business incorporated 12/31/1997 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 51346.

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2705048183 A.

District of Columbia Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
http://www.dcra.dc.gov
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 67006785.

Type of Entity

Partnership

Business Management
Mr. John DePaola, President/CEO Ms. Jill DePaola, Executive Officer Mr. Johnny Depaola, Director of Operations Ms. Katie DePaola, Director of Business Development
Contact Information
Principal: Mr. John DePaola, President/CEO
Customer Contact: Mr. Johnny Depaola, Director of Operations
Business Category

Home Improvements Roofing Contractors Siding Contractors Windows Doors

Products & Services

Long Fence and Home, LLLP offers the following product(s): Bath Liners, Baths, Doors, Kitchens, Replacement Windows, Roofing, Shower Liners, Siding

Hours of Operation
This is the Corporate Office
Alternate Business Names
Long Doors Long Fence and Home Long Roofing Long Siding Long Windows
Additional Information

According to information provided by the company, it has no affiliation with Long Fence in Chantilly.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.