BBB Business Review

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BBB Accredited Business since

Five Star Home Health Care, LLC

Phone: (703) 662-7500 View Additional Phone Numbers 4500 Southgate Pl  Ste 200, Chantilly, VA 20151 View Additional Web Addresses

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Five Star Home Health Care is a leading provider of fully integrated nursing, therapy and daily living assistance for individuals who prefer 1-on-1 care in the comfort of their own home.  We enable seniors, individuals with disabilities, special needs pediatrics and individuals living with chronic conditions to remain safe, functional and comfortable in their home to avoid institutional placement.

Our "blue ocean" care management programs differentiate us and deliver outstanding results:

Advanced Wound Care - Certified wound care with MIST Therapy, ostomy and lymphedema experts treat complex conditions safely at home.

Memory Care at Home - Compassionate staff expertly trained in care techniques for individuals with a memory impairment.

Medication Management - In-home reconciliation and comprehensive management of all medications lead by a pharmacist and nurse team.

Ortho 360 - Comprehensive care before, during and after joint surgery to accelerate recovery and regain independence.

Commonwealth Coordinated Care - We are your most experienced provider for the new Virginia program for individuals with both Medicare and Medicaid.

Our services:

Skilled Nursing includes clinical assessment, home safety evaluation, fall risk assessment, wound/ostomy care, medication management, infusions, treatment of cardiac, respiratory, infectious and chronic diseases.

Therapy & Counseling includes Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Worker and Personal Trainer.

Daily Living Assistance includes bathing, dressing, grooming, meals, personal hygiene, car transportation, companionship, shopping, hobbies and activities.

We train and certify CNA and PCA caregivers.

We are accredited by The Joint Commission and have an A+ rating by the Better Business Bureau. We service Alexandria, Arlington, Fairfax, Loudoun, Manassas, Prince William. Open on nights/weekends/holidays. 24/7 phone: 703-662-7500. Fax: 703-661-6937.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Five Star Home Health Care, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Five Star Home Health Care, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Five Star Home Health Care, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 22, 2011 Business started: 01/01/2006 in VA Business started locally: 01/01/2006 Business incorporated 01/31/2006 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Virginia Department of Health (VDH)-VA
9960 Maryland Dr Ste 401, Henrico VA 23230
Phone Number: 804-367-2102
The number is HCO-127396.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Johnny Wilkinson, CEO
Contact Information
Principal: Mr. Johnny Wilkinson, CEO
Business Category

Home Health Services

Hours of Operation
M: 12:00 AM - 12:00 AM
T: 12:00 AM - 12:00 AM
W: 12:00 AM - 12:00 AM
Th: 12:00 AM - 12:00 AM
F: 12:00 AM - 12:00 AM
S: 12:00 AM - 12:00 AM
Su: 12:00 AM - 12:00 AM
H: 12:00 AM - 12:00 AM
Method(s) of Payment
We accept Medicare, Virginia Medicaid, Long Term Care insurance, Veteran Aid & Attendance and private pay (check and credit card).  In-network insurances we accept: Anthem BCBS (PPO), Anthem HealthKeepers, CareFirst BCBS (PPO & BlueChoice), Humana Gold Plus Integrated, Virginia Premier CompleteCare, Coventry/Southern Health/Mail Handlers Insurance, Optima, Progressive Medical, TRICARE, Workmans’ Compensation Insurance, TechHealth, HomeLink and Orchid Medical.
Refund and Exchange Policy
We 100% guarantee your satisfaction with our services.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.