This Business is not BBB accredited
Baker Residential of Penn., LLC
Phone: (610) 449-6500 Fax: (610) 449-0972 3 Creek Parkway Suite 220, Boothwyn, PA 19061
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Baker Residential of Penn., LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kim Brewer, Executive Assistant
THIS LOCATION IS NOT BBB ACCREDITED
3 Creek ParkwaySuite 220
Boothwyn, PA 19061 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|12/29/2014||Problems with Product/Service|
|11/30/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I have shower door and enclosure that has been leaking since 4/2010 in a new construction home. The door has been installed four times with each replacement leaking worse than the previous one. The installation company * * * *************, has agreed to replace it but will not repair it if defective. A violation of the new home warranty. Iacobucci (Baker) Homes has stated that they will "stand behind" any repairs but will not give me any details about what that means. I have asked how long after the installation is the door warrantied for and also who will repair it since * * * says it will not. I have been told those questions are "hypothetical" and that they will not speculate. Baker Homes has also denied other repairs that were supposed to be covered. Needless to say, I am not comfortable with this and need to assured I have protection if * * * does another terrible replacement.
Desired Settlement: I would like to be paid the cost of the replacement door that they will have to order. Then I would like to have the door installed be a more competent company and * * * and the builder will not have to involved. I have offered other compromises as well but this one will be the most satisfactory. I have filed a complaint against * * * also.
Consumer Response: Here's a copy of contract. There are also repairs that the builder has refused to make that I feel also violate the warranty. Should I make a separate complaint?
Thank you for your email. As you know I was recently transferred to the Pennsylvania Division.
|5/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/22/2012||Problems with Product/Service|
|10/15/2012||Problems with Product/Service|
|3/21/2012||Problems with Product/Service|