Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          UGI Heating Cooling & Plumbing has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • UGI Heating Cooling & Plumbing

              PO Box 12407 Reading, PA 19612-2407

              BBB Accredited Business
            • UGI Heating Cooling & Plumbing

              2121 City Line Rd Bethlehem, PA 18017-2150

              BBB Accredited Business
            • UGI Heating Cooling & Plumbing

              340 W Roseville Rd Lancaster, PA 17601-3141

              BBB Accredited Business

            Business ProfileforUGI Heating Cooling & Plumbing

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/14/2007

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Serving Eastern and Central Pennsylvania, UGI Heating, Cooling & Plumbing provides a full range of high-quality home comfort products and services. Professional heating, cooling, water heating and plumbing technicians are available for emergency service 24-hours a day, 7 days a week.

            Products & Services

            Furnaces, boilers, water heaters, air conditioning systems, humidifiers, air filtration products, water treatment products

            Business Details

            This is a multi-location business.

            Find a Location

            UGI Heating Cooling & Plumbing has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • UGI Heating Cooling & Plumbing

                PO Box 12407 Reading, PA 19612-2407

                BBB Accredited Business
              • UGI Heating Cooling & Plumbing

                2121 City Line Rd Bethlehem, PA 18017-2150

                BBB Accredited Business
              • UGI Heating Cooling & Plumbing

                340 W Roseville Rd Lancaster, PA 17601-3141

                BBB Accredited Business
              BBB File Opened:
              2/8/2007
              Years in Business:
              27
              Business Started:
              7/30/1996
              Business Incorporated:
              5/1/2006
              Accredited Since:
              1/14/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA15042 for this business, issued by Office of the Attorney General-PA

              These agencies may include:

              Office of the Attorney General-PA

              Strawberry Square, 14th Floor

              Harrisburg PA 17120

              (800) 441-2555

              http://www.attorneygeneral.gov

              Type of Entity:
              Corporation
              Business Management
              • Mr. Myles Meehan, Vice President
              • Mr. Robert Young, General Manager
              • Mr. Rhode Kirkpatrick, Manager
              Contact Information

              Principal

              • Mr. Myles Meehan, Vice President

              Customer Contact

              • Mr. Myles Meehan, Vice President
              • Mr. Rhode Kirkpatrick, Manager
              Additional Contact Information

              Fax Numbers

              • (610) 796-3566
                Other Fax

              Email Addresses

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/16/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              It started when the pump to hot water tank would not stop running. I called *** with whom I had a service contract. *********** tech determined the hot water tank was leaking and stated it needed to be replaced. The tech turned off the water to the hot water tank. The tech then contacted ************************* of ******** who made an appointment for the next day (10-26-22) *********** tech left and it was 5-6 minutes later that the water pump began running again. I called the *** service number and asked if the service tech could return . He could not have been that far from by home. I was told no one could return for TWO DAYS. So I turned the furnace off again. I also turned it off after my first call because the call center could not provide any trouble shooting info. 10-26-22 ************************* of *** HAVC came and sold me a hot water tank for $3,000.00. 10-28-22 ******** installers arrived to put in the new hot water tank. The installers took about 6 hours to install the tank. Then they showed me the new tank. It was nothing like what was sold to me. Then the installer tells me that if a service tech needs to access a part on the tank he would need to cut through the wall from the ********* asked the installer way did he install this tank. The installer replied that when he opened the box and seen it was not the right tank he called his supervisor who told him to install it .After this expierence with *** I called another heating contractor who agreed to remove the hot water tank and install a new hot water system. 11-02-22 Spoke with ************************* ******** I informed him that my heating contractor would remove *** hot water tank. He was ok with that and refund my $3,000.00. 11-08-22 Spoke with ************************* and explained it would be a little while longer for my heating contractor to remove the tank due to other jobs that he was working on. ************************* informed me that his manager ( *****************) did not want to refund full price becaues it was taking to long to remove the tank and labor costs. 11-16-22 My heating contractor installed new hot water system. Due to family death and other medical issues and than the Christmas holidays I did not contact ************************* until 01-05-23 and renewed my request for a refund. ************************* *************) had his manager ***************** *************) contact me after a short conversation **************** agreed to refund my $3000.00. He went on to add that the employee who does that would process the refund the week of 01=09-23. That did not happen. I called three times 01-10-23, 01-13-23, 0116-23.
              Read More

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              frank b

              03/04/2024

              I highly recommend UGI home services to anyone looking for a repair or installation service. They are efficient & will respond quickly to your needs.

              UGI Heating Cooling & Plumbing Response

              03/05/2024

              Frank, thank you for your feedback. It is wonderful to hear that you had a good experience with us and our technicians. - Eugene

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.