BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that McCarthy Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for McCarthy Heating & Air Conditioning Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||13|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The license number is 2705087144A.
Type of Entity
Business ManagementMr. Dan McCarthy, President
Heating & Air Conditioning Plumbers Electricians
Alternate Business NamesMcCarthy Services
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BBB Complaint Process
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Additional Phone Numbers
- (240) 314-0605(Phone)
- (540) 710-0070(Phone)
- (703) 436-1453(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|4/8/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: McCarthy has been to home to fix the NEW AC unit 4 times now the first starting within a week of insulation. Fast Forward to this week and they were here Thursday as the unit would not even turn on and the issue was blamed on a wiring issue. Then the unit went out again by Friday night and will not cool the home. They came out again on Sunday and again said oh the filter is dirty and said that it was fixed. A few hours later still hot as hell in the house. Called the tech that came out and was told he could not get someone out till tomorrow? What type of service is that you come out to fix something and then don't fix it and then are not even man enough to suck it up and come back after all other appointments to take care of your customers? I have to have this fixed by Monday by 11pm when my Father comes home from his cancer treatments and needs a cool place to sleep. The stress that this is putting on him is ridiculous he needs to focus on his health not some issues with a barley one year old AC unit that was replaced to prevent stress while he is going through the treatments.
Desired Settlement: Either full refund for defective products/services or full replacement of the full HVAC system with all new parts as the ones obviously are not quality parts
November 19, 2013
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: contacted plumber for toilet flapper to be replaced... first no charge for estimate... first price $450.00 of course did not want .. then said estimate 35.00 if not repaired.. then went to truck and came back with price of 195.00 ..I said ok the parts at home depo were are 9.50 flapper parts 9.50 cut off valve normally could have done my self but am 80 with back problems then went back to truck and bang on door and wanted to take flapper part back showed me the part I had put green coloring in to see if leaked...then at this point after all this and bending to replace parts guess what u now have a cracked toilet ??? what not! not in beginning !! not during ... after going to truck ..... then at end oh btw toilet cracked Called that evening spoke to receptionist explained all be sure to note what happened and was to get a call from manager no reply!! Now I would like to have it fixed ..still leaks chained get caught and water runs and runs and have my toilet replaced that he must have broke because neither I nor my son every saw that crack previously also near the end kept telling me don't fall repeated several times!! I have placed a dispute with card co. thanks... Oh now they want it repaired and another plumbing co. said they did it an at present must manually lift chain to prevent water from running
Desired Settlement: no charge on card and replace toilet in my opinion if cracked he did this cracking
November 19, 2013
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I paid $89 for an ******* **** Deal for 2 hours of plumbing service to repair a leaky pressure reducing valve. The deal did not include parts. The technician in my home told me the valve cost $495. I took the box that held the new valve and ran the model number through Google. The exact same part (Zurn-Wilkins 3/4 in. Lead-Free Bronze Water Pressure Reducing Valve) costs $85 on ********** and ************** He refused to budge on price, saying that markup is to be expected. I refused service.
Desired Settlement: I would like my $89 back, as I would never trust this company in my home again.
October 29, 2013
We attempted to perform a service for **** *********. As per our advertised deal on ****** ****, we agree to perform a certain task for a certain dollar amount. In this case it would have been a leak repair for $89.00. This deal is for labor only for a maximum amount of time of two hours. This deal does not include the parts. That is what **. ********* is calling into question with her complaint. We agree with her statement that she could have gotten the valve for the amount she claimed. The fact of the matter is that she did not. We have no problem providing parts to customers for install if they fail to acquire them. We, however, do have added cost in the parts. We have overhead associated with delivery and handling of the parts. We did attempt to accommodate a lower price on the parts to help **. *********, obviously it was not enough.
This stated we do not want to have a disgruntled customer over $89.00, so we will have ****** **** refund **. *********’s investment if that hasn’t been done already.
We regret that we could not completely satisfy the customer. We strive for 100% customer satisfaction; we do know that sometimes that is not possible.
If you have any further questions please don’t hesitate to give me a call.
Plumbing Service Manager
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/29/2012||Problems with Product/Service|
|5/10/2012||Problems with Product/Service|
|11/11/2011||Problems with Product/Service|
|8/12/2011||Problems with Product/Service|
|7/30/2011||Problems with Product/Service|
|7/21/2011||Problems with Product/Service|
|7/14/2011||Problems with Product/Service|