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          Jack Lehr Heating Cooling and Electric has 1 locations, listed below.

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            Business ProfileforJack Lehr Heating Cooling and Electric

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/1979

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Residential & Commercial Heating, Cooling & Electrical Services, Furnace, Heat Pump, Air Conditioner Repair & Installation, Maintenance & Scheduled Service

            Business Details

            BBB File Opened:
            5/1/1979
            Years in Business:
            50
            Business Started:
            8/1/1973
            Business Incorporated:
            12/14/2007
            Accredited Since:
            5/1/1979
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA000013 for this business, issued by Office of the Attorney General-PA

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Clint Solliday, Vice President
            • Mr. Edward Lehr, President
            Contact Information

            Principal

            • Mr. Clint Solliday, Vice President
            • Mr. Edward Lehr, President

            Customer Contact

            • Mr. Clint Solliday, Vice President
            Additional Contact Information

            Fax Numbers

            • (610) 797-3446
              Primary Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I have a service contract with this company. They were scheduled to come out for semi-annual maintenance on 1/26 between ****am. The technician did not arrive until 1:30pm. Maintenance calls usually take about an hour. The technician was there for over 2.5 hours. He replaced two items, a capacitator and a contactor. At the time he told me about replacing the contactor, he had already been there almost 2 hours and I was concerned he did not know what he was doing. I asked him how long it would take, and he said 15 minutes. 30 minutes later he was still not done. I called the office and told them I was not confident in his knowledge to complete the work and asked why it was taking so long. They transferred me to ****, who said she did not know what was going on and she hadn't spoken with him since that morning. That poor management is clearly part of the problem; if your staff is 4.5 hours behind schedule, you should know what's going on. Additionally, the technician was rude and just plain stupid. He kept trying to talk to my babysitter about my HVAC. She kept telling him to be quiet because the baby was trying to sleep. Why would you walk up to someone holding a sleeping baby and start talking in a loud voice?! Also, it's not her house! She was never identified to him as the homeowner, and I don't know why he continued to address her as if she was going to make any decisions. She just kept telling him to be quiet, and he kept ignoring her. Don't go into someone's house and wake up their sleeping baby! I refused to sign their paperwork saying "I find and agree that all work has been completed in a satisfactory and workmanlike manner. I have been given the opportunity to address concerns and/or discrepancies in the work provided, and I either have no such concerns or have found no discrepancies or they have been addressed to my satisfaction. My signature here signifies my full and final acceptance of all work performed by the contractor."
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Syed V.

            1 star

            06/22/2023

            Refusing to repair my HVAC which is under warranty because they have a personal grudge and is discriminating against me. I plan to legal action against them for discrimination

            Jack Lehr Heating Cooling and Electric Response

            06/30/2023

            I listened to your phone calls.  Thank you for your comment that you have never had an issue with our techs.  Sara did offer to send you a copy of the Trane warranty so you could see for yourself that any Trane dealer can access warranty parts for your system to complete a repair.  You told Sara that Curtis Total said it was a Jack Lehr warranty, not a Trane warranty.  Please check out this article on the Pennsylvania Attorney General's website  https://www.attorneygeneral.gov/taking-action/ag-shapiro-files-suit-against-hvac-company-2-employees-for-dishonest-sales-practices/  .

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            BBB Reports On

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