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          Find a Location

          F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforF.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

            Heating and Air Conditioning
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.67/5stars

            Average of 557 Customer Reviews

            Customer Complaints

            65 complaints closed in last 3 years

            38 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/19/1999

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/19/1999
              Years in Business:
              43
              Business Started:
              2/19/1981
              Business Started Locally:
              9/1/1980
              Business Incorporated:
              3/1/1981
              Accredited Since:
              8/19/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2701036090A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 2705072937 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 75736 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of PC1000934 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 3/31/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              http://www.pearsonvue.com/dc/industrial_trades/

              BBB records show a license number of RC902134 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              http://www.pearsonvue.com/dc/industrial_trades/

              BBB records show a license number of 85879 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 8/10/2024.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of 107053 for this business, issued by DLLR's Division of Occupational and Professional Licensing-MD

              These agencies may include:

              DLLR's Division of Occupational and Professional Licensing-MD

              500 N Calvert St Rm 301

              Baltimore MD 21202

              (410) 230-6309

              http://www.dllr.state.md.us

              • If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Dwyer Plumbing Corp
              • Dwyer Plumbing Inc
              • R & B, Inc.
              • Dwyer Plumbing, Heating & Air
              Business Management
              • Mr. Steven L Cox, Chief Commercial Officer
              • Mr. Darius Lyvers, CEO
              • Mrs. Freida Wall, Company Contact
              • Mr. Greg Bianchi, Manager of Client Relations
              Contact Information

              Principal

              • Mr. Darius Lyvers, CEO

              Customer Contact

              • Mr. Steven L Cox, Chief Commercial Officer
              • Mr. Greg Bianchi, Manager of Client Relations
              Additional Contact Information

              Fax Numbers

              • (703) 491-6604
                Primary Fax
              • (703) 922-0006
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              65 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/15/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am going to start out by saying, I know my husband is at fault as well because he signed the invoice agreeing to the work without reading what he was being charged for. However, I think the actions of the service individual to include items in the invoice that he was repeatedly told we did not want completed is a larger problem. Today, May 15, 2023, we had FH Furr out to repair a couple of small pin hole leaks in copper pipes. We knew what the issue was and only needed someone to repair it. I understand that the service individuals are going to try and sell you on things that you do not need but what occurred today was beyond that. The service tech tried to get us to not only replace additional piping and a valve that had no issues simply because he thought it was not the best out there, but he repeatedly tried to sell a one year service membership. My husband repeatedly told him no to this and also the additional work. The quote that was given initially was for additional pipe work that did not need to be done and when the service individual was asked for a quote for just the work that needed to be done, he quoted a price of $508 and change. What he neglected to say was that that quote included the year service membership even though my husband had told him repeatedly he did not want it. My husband agreed to that price and the work was completed. After receiving the receipt, I see that the year membership was included in that receipt and I would be charged $15.00 a month for a year now. At no time was my husband ever told that the $508.00 price included the membership. I am disappointed that a company will try to deceive a consumer like this. I will never work with this company again. I understand that my husband should of paid better attention to what he was agreeing to but when you are told numerous times by a customer that they are not interested in something, a company should not sneak it in in hopes they get away with it.
              Read More

              Customer Reviews

              557 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John B.

              02/06/2024

              For the past fifteen years I had a service contract with another company that was a pleasure. They sold all their contracts to F.H.Furr. December 3rd I called them to make an annual inspection visit as I was overdue. They gave me an appointment for January 4th. I took off work but that morning they canceled due to an overload of emergency calls. They rescheduled me for January 18th. I took off work and again they canceled me due to an overload of emergencies. I was rescheduled for 8AM February 6th. When no one had arrived by 10:30 I called and was told someone would be there by 1:00. Why did it take two months to get a visit using a service contract. Not a good first impression. I am now concerned that this is how I will be treated in the future!

              F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. Response

              02/07/2024

              Mr. B*****, thank you for bringing this concern to our attention and further for allowing me to assist in resolving it for you. In speaking with our branch location leadership, I was able to confirm that we were short-staffed and unable to prioritize maintenance appointments on the dates you were scheduled and rescheduled for. it is never our intent to fall short of meeting our customer's expectations. Per our conversation, I am having a complimentary membership to our Preferred Partner Plan added to the account for your service address. I appreciate your willingness to give us an opportunity to show you that we are better than what this experience may have shown. Thank you, Greg B. Client Relations Mgr

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