BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 22
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

80 Customer Reviews on F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.
Customer Experience Total Customer Reviews
Positive Experience 75
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 80

Additional Information

BBB file opened: August 19, 1999 Business started: 02/19/1981 in VA Business incorporated 03/01/1981 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2701036090A.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 75736.

Department of Consumer & Regulatory Affairs (DCRA)-DC
1100 4th Street SW, Washington DC 20024
http://www.pearsonvue.com/dc/industrial_trades/
Phone Number: (202) 442-4320
Fax Number: (202) 698-4329
Pamela.Hall@dc.gov
The number is PC1000934.

Department of Consumer & Regulatory Affairs (DCRA)-DC
1100 4th Street SW, Washington DC 20024
http://www.pearsonvue.com/dc/industrial_trades/
Phone Number: (202) 442-4320
Fax Number: (202) 698-4329
Pamela.Hall@dc.gov
The number is RC902134.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 85879.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 12820.

Type of Entity

Corporation

Business Management
Ms. Barbara J Furr, Secretary Treasurer Mr. Floyd H Furr, President Mr. Steven L Cox, Chief Branding Officer Ms. Brenda Everett, Personnel Manager Mr. Jesse Furr, Chief Executive Officer Mr. Darius Lyvers, Chief Operating Officer Mr. Samuel C Nantz, CFO/Human Resource & Safety Manager
Contact Information
Customer Contact: Mr. Steven L Cox, Chief Branding Officer
Principal: Ms. Barbara J Furr, Secretary Treasurer
Principal: Mr. Floyd H Furr, President
Business Category

Heating & Air Conditioning Plumbers Electricians

Alternate Business Names
F H Furr Plumbing Heating & Air Conditioning Inc
Licensing

If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.