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      Country
          Country

          Find a Location

          ECI Comfort has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • ECI Comfort

              1136 Old Lincoln Hwy Hulmeville, PA 19047-2646

              BBB Accredited Business
            • ECI Comfort

              472 2nd Street Pike Southampton, PA 18966-3803

              BBB Accredited Business
            • ECI Comfort

              2136 Bristol Pike Bensalem, PA 19020-5268

              BBB Accredited Business

            Business ProfileforECI Comfort

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/30/2013

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            In business since 1990, ECI is a full service heating and air conditioning business located in Bensalem, Pennsylvania. We are a family-owned and operated business serving the Delaware Valley community. From HVAC service and repair to custom installations of heating and air conditioning systems in Levittown, Doylestown, Bensalem, Mt. Airy, Chestnut Hill, and all over Philadelphia, Lower Bucks, Montgomery County, and South Jersey.

            Business Details

            This is a multi-location business.

            Find a Location

            ECI Comfort has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • ECI Comfort

                1136 Old Lincoln Hwy Hulmeville, PA 19047-2646

                BBB Accredited Business
              • ECI Comfort

                472 2nd Street Pike Southampton, PA 18966-3803

                BBB Accredited Business
              • ECI Comfort

                2136 Bristol Pike Bensalem, PA 19020-5268

                BBB Accredited Business
              BBB File Opened:
              8/1/1986
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Incorporated:
              6/4/1993
              Accredited Since:
              9/30/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA093965 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 8/3/2024.

              These agencies may include:

              Office of the Attorney General-PA

              Strawberry Square, 14th Floor

              Harrisburg PA 17120

              (800) 441-2555

              http://www.attorneygeneral.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Energy Express, LLC
              Business Management
              • Mr. Dean Musser, Partner
              • Mr. Ronald C. Musser III, President
              Contact Information

              Principal

              • Mr. Ronald C. Musser III, President

              Customer Contact

              • Mr. Ronald C. Musser III, President
              Additional Contact Information

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2022

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Our home we purchased in 2016 had a high efficiency air condition system installed by ECI Comfort, which came with a transferable 10 year warranty from the previous owners investment. That warranty is good through 2022 (as the unit was installed in 2013). Last summer we began experiencing issues with our AC system so we contacted ECI whom had done other services in our unit since we bought the house, as our chosen provider (due to their experience with the system). Through multiple visits to our home in 2021 we never got the system working correctly (starting in May, running all summer with inconsistent AC, then basically is all giving up when fall hit and AC wasnt needed). We all agreed that after fixing multiple parts, since the issues continued, ECI needed time to think through other options (including contacting the manufacturers of the blower system and the outdoor unit, *****). But now that we are in 2022 we reached back out to see what we could do before spring to ensure we had AC this year, especially with our warranty ending in about a year (and we wanted the benefits due). So I began emailing with ECI (which took multiple emails to get a response) which has resulted in this business telling me to find another servicer and they cant help us any longer. After months of trying they are giving up, regardless of promises made to honor our warranty and their work. This situation leave my family in a position of seeking all options to force ECI to honor their contracts but will likely result in additional hardship and costs if we need to go to another company who wont simply honor our warranty. I find this insanely frustrating and unprofessional and I fear any other recourse we seek will only add more burdens for my family. I would love help from the BBB to try and influence this company to honor their word. I have all of these interactions in email as evidence and can elaborate more as needed. Thank you. -************
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron E

              5 stars

              07/21/2023

              It took us 3 or 4 other companies to get to ECI. The others complained that our system was too complicated to handle, or repeatedly tried to upsell us with unneeded "repairs." Multiple neighbors recommended we try ECI, and it's been great. ECI has been prompt, responsive, thorough, clean and polite. I don't usually leave reviews but they deserve a good one.

              Local BBB

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