Business ProfileforDavis & Davis A/C & Heating Inc.

We had a technician come out on 6/28 due to our Nest thermostat being offline and the AC not running. I was told to be home by 5pm and then tech did not arrive until after 7pm. The tech was very slow to diagnose a solution and at first almost left because he couldn't access what he thought the issue was. Then he determined that our transformer blew out and would replace it. The tech spent no addition time or thought around why the transformer blew out and just thought replacing would be the solution (this is not the experience I've had troubleshooting with other companies). The tech should have ensured that whatever was causing the issue would not happen again. Even after replacing the transformer, the system was not running properly and the tech thought it might be wires to our Pepco box (very unrelated). He spent more time outside tinkering with those wires which is incredibly frustrating given this company charges by the 15 minute increment. Even after that tinkering, the system was not running properly. The tech concluded that we needed a new thermostat and that was causing the issue - though there was no true reason for this. After almost two ours of being at my house late, I was told that we needed to buy and install a new thermostat. So we did and installed it properly and 1.5 weeks later, the system breaks down again. I did not feel comfortable calling Davis and Davis given the lack of concern of the root cause of the issue and learned from another company that this should have never happened and I should have never had to buy a new thermostat on top of the service from Davis and Davis that did not solve the issue by any means. I am shocked that this is the type of service provided by a company that has been recommended to me and around for so long. Our system should have never broken down 1.5 weeks later if the thermostat was truly the issue (which we knew it was not). In total, I paid $384 for service with no true repair and $249 for thermostat.