BBB Business Review

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BBB Accredited Business since

Xsport Fitness

Additional Locations

Phone: (703) 204-0064 Fax: (703) 204-1159 View Additional Phone Numbers 8190 Strawberry Lane, Falls Church, VA 22042

Click for BBB Rating on Xsport Fitness

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Xsport Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Xsport Fitness. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Xsport Fitness.

Additional Information

BBB file opened: August 28, 2007 Business started: 11/16/2005 Business started locally: 11/16/2005 Business incorporated 11/16/2005 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelly Cartwright, Customer Service Manager Ms. Kim Roth, Legal Depart. Mr. Scott Richardson, GM
Contact Information
Principal: Ms. Kelly Cartwright, Customer Service Manager
Principal: Ms. Kim Roth, Legal Depart.
Business Category

Health Clubs

Alternate Business Names
Capital Fitness, Inc. Capital Fitness-Merrifield LLC Executive Affiliates, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.