BBB Business Review

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BBB Accredited Business since

Friends & Family Flooring LLC

Phone: (301) 758-8675 View Additional Phone Numbers 8737 Colesville RD  Suite 501, Silver Spring, MD 20910 View Additional Email Addresses http://www.friendsandfamilyflooring.com


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Description

Friends & Family Flooring is your full-service, shop-at-home, eco-friendly, carpet and flooring dealer.  ?We offer both installation of a wide variety of new flooring options, and refinishing of existing hardwood floors. Our knowledgeable and experienced staff works with not only wood and carpet but also with laminate, linoleum, vinyl, tile and green flooring options.  We also provide commercial flooring options as well.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Friends & Family Flooring LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Friends & Family Flooring LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Friends & Family Flooring LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 2005 Business started: 01/01/1999 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 97826.

District of Columbia Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
http://www.dcra.dc.gov
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 71101603.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Rados, Owner
Contact Information
Principal: Mr. Steve Rados, Owner
Business Category

Hardwood Floor Contractors Hardwood Floor Maintenance Resilient & Vinyl Flooring Vinyl Repair Floors - Laminate Floor Refinishing Carpet & Rug Dealers - New Carpet & Rug Repair Contractors - Flooring Floor Laying, Refinishing & Resurfacing Floor Materials - Retail Floors - Hardwood Floors - Industrial Floors - Raised

Products & Services

Friends & Family Flooring LLC sells the following brand(s): Armstrong, Bruce, Dixie, Mannington/Amtico Tile, many more, Masland, Mohawk, Shaw

Friends & Family Flooring LLC offers the following product(s): Bamboo, Carpet, Cork, Duraceramic, Green Flooring, Hardwood , Laminate, Linoleum, Rubber, Vinyl

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: Closed
Su: Closed
We will make special evening appointments and weekend if needed.
Method(s) of Payment
Check, Visa, Mastercard, and American Express
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.