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This business is not BBB accredited.

National Media Group

Phone: (877) 796-1686 View Additional Phone Numbers 2020 Pennsylvania Avenue, N. W.  Suite #610, Washington, DC 20006 http://nationalmg.com ! There is an alert on National Media Group !

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Consumers report receiving post card notices offering grant information for a fee.  The location address in Washington, DC is that of a mail handling service and is not the actual location for the company.  According to information provided by company Customer Service personnel,  consumers pay a $12.95 shipping/handling fee via credit card - no money order or COD orders - to receive a grant book guide and a user name and password to access the other information available on the company web site.  Customer Service could not explain any policy concerning dis-satisfaction with the initial order, other than only the shipping and handling fee was paid.   The web site promises access to a wide range of financial assistance through federal government, private foundations and other non-profit groups through the company's data base.  No location information is provided on the web site.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Media Group include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for National Media Group include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Complaint Information

Complaints filed with the BBB indicate receipt of unordered merchandise, difficulty dealing with the firm, and outdated information.  In the one response it provided, the firm indicated it would correct communication issues with its Call Center.

Customer Reviews Summary Read customer reviews

1 Customer Review on National Media Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 18, 2011 Business started: 01/01/2004
Business Management
Ms. Marci Johnson Ms. Betty Perdick, Customer Service Department
Contact Information
Principal: Ms. Marci Johnson
Business Category

Grant - Scholarship - Financial Aid Finder Service Business Services - General

Background Information

The company has not responded to BBB requests for overall company information.

Additional Information

This address on Pennsylvania Avenue is a known mail processing/handling location.  The physical location of National Media Group is not currently known.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.