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A BBB Accredited Business since
BBB has determined that United Furniture Style, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||11|
Additional Complaint Information
One complaint has processed by the Bureau in its three year reporting period. This complaint has been resolved.
Type of Entity
Business ManagementMr. Abe Eid Mr. Ahmad Eid, President
Furniture - Retail
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Additional Phone Numbers
- (610) 522-5100(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|4/28/2014||Problems with Product/Service|
|1/6/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 9/29/13, my fianc and I visited United Furniture Style. We were approached by a sales woman (***) as we were looking at a white table w/ an oak top. She asked if we were interested in the table. We told her we liked the style but not the color. We were either looking for all white or white and grey. She told us that they had one in the catalog they was in the right color style . She showed it to us and it appeared to be a grey marbled top table with white legs , four white chairs with grey seats and a white bench with grey seat. It appeared to be exactly what we wanted. She told us that price was $899. We asked her if they could go any lower on the price. She came back with $825 with shipping, delivery and taxes. Today (10/5/13), the table was delivered. When the delivery men showed up, my fianc asked them if he could see the table color before they brought the furniture in. They said they couldnt open the table until they brought it into the house. Once they got it in and started to set it up, my fianc immediately notice that the seats and table top were brown, not grey. He asked them to take it back, it was not what we ordered. They ignored him, mumbled curse words and continued to set up the table set. Once they were done, my fianc was able to retrieve me to look over the table to ensure that he wasnt overreacting and that this was indeed the wrong color. I immediately noticed that it was the wrong color. One delivery man called the store and had the manager (either ***** or *****) on the phone to talk to us. Before we could even get a complete sentence out to him, he was yelling that he does not take back furniture. We tried talking to him but he would not listen. He just kept repeating there are no returns. I asked *** and she said that she agreed that the furniture looks grey in the catalog. The manager quickly got back on the phone and started to again yell that there are No Returns. I told him that we are not accepting the order and would not sign for the delivery. He asked me to put the delivery men on the phone. Before I did I asked him if he was going to instruct them to leave the furniture and refuse to take it back and his answer was, Yes I am! Once they phone was hung up, my fianc and I tried to reason with the delivery men. They said that there was nothing that they could do and that they would be fired if they took it back. We said, but we are refusing the delivery so, please take it with you. They refused and started to leave. The one who was mumbling and cursing decided to start cursing out loud as he left all while my fianc was asking them to remove the furniture and that we were not accepting the delivery. The delivery man then threatened my fiance, stating that he was about to lose his cool. To avoid any other conflict, we asked them to leave our property. The one delivery man started to walk towards us, yelling and scaring our 6 year old son. And I dont mind telling you that I am also shaken by this experience. They finally left after I bagged them to go. I walked them to their truck, begging them to stop screaming at my fianc. Finally, they left and I was able to calm my son down a bit. We are all still a bit on edge. And we have never signed for or accepted this delivery of this product!
Desired Settlement: We would like the furniture to be picked up and taken back to the warehouse and a full refund in the amount of $850. We would also like an apology for the behavior of the manager who was screaming at us on the phone and from the delivery men for scaring us and acting in a threatening manner. I am still shaking, my son is scared that the big men are going to come back and ***** is incredibly stressed and disappointed with the way we were treated and that we have a product that we did not order.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I went to go to pick up the set at the warehouse along with my brother in law. I was not shown the couches and they were not unwrapped to be able to assess any damage there could have been. I was told to sign on a page which had nothing but other signatures on it. I was not informed that the signature page was any kind of waiver or relinquishing of rights for the furniture. I was not given any official paperwork stating such policy and was not informed of it. The couches have several scratches on the leather and there is a nail sticking out of the back of one of them.
Desired Settlement: I would like the scratched leather in the couches fixed and if that cannot be done I would like a partial refund to be able to fix the damage somehow. I paid over $1400 for this Ashley set and I didn't expect there to be damage and get the run around by the employees of the company.
BBB of Metro Washington DC and Eastern Pennsylvania 8/10/13
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/28/2013||Delivery Issues | Complaint Details Unavailable|
|7/16/2012||Problems with Product/Service|
|11/11/2011||Problems with Product/Service|
|11/9/2011||Problems with Product/Service|
|8/31/2011||Problems with Product/Service|