BBB Business Review

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BBB Accredited Business since

Smith Village Home Furnishings

Phone: (717) 428-1921 View Additional Phone Numbers 34 North Main Street, Jacobus, PA 17407 http://www.smithvillage.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Full-service, mid-priced furniture and mattress store. Living Room, Dining Room, Bedroom, Home Office, TV Stands, Lift Chairs, Accent Cabinets, Lamps, Rugs, Accessories.  Immediate pickup from our on-site warehouse.  Careful delivery by our own delivery crews.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Smith Village Home Furnishings meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Smith Village Home Furnishings include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smith Village Home Furnishings
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1993 Business started: 01/01/1932 in PA Business incorporated: 01/01/1949 in PA
Type of Entity

Corporation

Business Management
Mr. Dallas Smith, President Mr. William P Ream Jr., Sales Manager Ms. Colleen Schaffner, Merchandise Manager Mr. Dale Smith, Executive Vice President
Contact Information
Principal: Mr. Dallas Smith, President
Business Category

Furniture - Retail

Products & Services

Smith Village Home Furnishings sells the following brand(s): Best Home Furnishings, England, Jofran, Klaussner, La-Z-Boy, Legends, Liberty, Serta mattresses, Vaughan-Bassett

Method(s) of Payment
Cash, Check, Debit Card, Am Ex, Visa, MasterCard, Discover
Refund and Exchange Policy
No-Hassle Return Guarantee - If you don't absolutely love your new furniture within 5 days from date of delivery, we'll take it back.  We will issue full credit as long as the furniture or mattress is returned in the same condition as delivered.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.