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BBB Accredited Business since

Lana Furniture, LLC

Additional Locations

View Additional Phone Numbers 5465 Randolph Rd., Suite G, Rockville, MD 20852 View Additional Email Addresses


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Furniture, accessories, lighting, bedding, artwork, free shipping and white glove delivery service on most orders

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lana Furniture, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Lana Furniture, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Lana Furniture, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

BBB file opened: August 21, 2012 Business started: 07/19/2011 in DC Business started locally: 07/19/2011 Business incorporated: 07/19/2012 in DC
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lana Nguyen, President
Contact Information
Principal: Ms. Lana Nguyen, President
Business Category

Furniture - Retail

Products & Services

Lana Furniture, LLC sells the following brand(s): AICO, AICO, Ambella, Ambella, American Drew, American Drew, Ashley Signature Design, Ashley Signature Design, Avenue B, Avenue B, Currey & Co, Currey & Co, Hammary, Hammary, John Richard, John Richard, Jonathan Charles, Jonathan Charles, Labarge, Labarge, Laurel House, Laurel House, Lea, Lea, Legacy Classic, Legacy Classic, Legacy Classic Kids, Legacy Classic Kids, Maitland-Smith, Maitland-Smith, Philippe Langdon, Philippe Langdon, Pulaski, Pulaski, Rare Collections, Rare Collections, Schnadig, Schnadig, Steinword, Steinword, Tapestries Ltd, Tapestries Ltd, Tradewinds Furniture, Tradewinds Furniture, Uttermost Furniture, Uttermost Furniture, Uttermost Lighting, Uttermost Lighting, Wynwood , Wynwood

Lana Furniture, LLC offers the following product(s): Accent Furniture, Accent Furniture, Accessories, Accessories, Artwork, Artwork, Bedding, Bedding, Bedroom Furniture, Bedroom Furniture, Dinng Room Furniture, Dinng Room Furniture, High End Furniture, High End Furniture, Lighting, Lighting, Living Room Furniture, Living Room Furniture, Mirrors, Mirrors, Tapestries, Tapestries

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Visa, MC, Discover
Refund and Exchange Policy
Please review our terms and conditions
Alternate Business Names
Lana Furniture.Com

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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