BBB Business Review

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BBB Accredited Business since

Lana Furniture, LLC

Phone: (240) 669-3041 5465 Randolph Rd Ste G, Rockville, MD 20852 View Additional Email Addresses http://www.lanafurniture.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Furniture, accessories, lighting, bedding, artwork, free shipping and white glove delivery service on most orders


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lana Furniture, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lana Furniture, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lana Furniture, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2012 Business started: 07/19/2011 in DC Business started locally: 07/19/2011 Business incorporated 07/19/2012 in DC
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lana Nguyen, President
Contact Information
Principal: Ms. Lana Nguyen, President
Business Category

Furniture - Retail

Products & Services

Lana Furniture, LLC sells the following brand(s): AICO, AICO, Ambella, Ambella, American Drew, American Drew, Ashley Signature Design, Ashley Signature Design, Avenue B, Avenue B, Currey & Co, Currey & Co, Hammary, Hammary, John Richard, John Richard, Jonathan Charles, Jonathan Charles, Labarge, Labarge, Laurel House, Laurel House, Lea, Lea, Legacy Classic, Legacy Classic, Legacy Classic Kids, Legacy Classic Kids, Maitland-Smith, Maitland-Smith, Philippe Langdon, Philippe Langdon, Pulaski, Pulaski, Rare Collections, Rare Collections, Schnadig, Schnadig, Steinword, Steinword, Tapestries Ltd, Tapestries Ltd, Tradewinds Furniture, Tradewinds Furniture, Uttermost Furniture, Uttermost Furniture, Uttermost Lighting, Uttermost Lighting, Wynwood , Wynwood

Lana Furniture, LLC offers the following product(s): Accent Furniture, Accent Furniture, Accessories, Accessories, Artwork, Artwork, Bedding, Bedding, Bedroom Furniture, Bedroom Furniture, Dinng Room Furniture, Dinng Room Furniture, High End Furniture, High End Furniture, Lighting, Lighting, Living Room Furniture, Living Room Furniture, Mirrors, Mirrors, Tapestries, Tapestries

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Visa, MC, Discover
Refund and Exchange Policy
Please review our terms and conditions
Alternate Business Names
Lana Furniture.Com
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.