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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that JRNA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JRNA, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Joseph Colabella, Owner Ms. Kate Braddock, Controller
Furniture - Retail
Alternate Business NamesUnclaimed Freight
The company responded to complaints with an explanation of the matter stating their position and the appropriate action they have and/or would take. According to the June issue of the Allentown Morning Call, Unclaimed Freight closed its Bethlehem store on Wednesday, June 12, 2002. A sign on the company's door stated that the business was closed for reorganization and would be reopened during the first week of July. In October 2002, Joseph Colabella, founder of this company more than 30 years ago, bought back the trade name and certain assets from Wachovia Bank, a lienholder and reopened the Bethlehem store in November 2002. Any complaints prior to November 2002 should be referred to the Office of the Attorney General, Bureau of Consumer Protection. The BBB will assist with complaints from November 2002 forward.
Prior to reopening this business in November 2002, Unclaimed Freight had a number of complaints. In those cases where the company responded to complaints, they provided an explanation of the matter stating their position and the appropriate actions they have and/or would take.