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BBB Accredited Business since

JRNA, Inc.

Phone: (610) 974-8301 Fax: (610) 974-8460 View Additional Phone Numbers 2260 Industrial Dr, Bethlehem, PA 18017

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that JRNA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JRNA, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JRNA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1979 Business started: 12/01/1969 in PA
Type of Entity


Business Management
Mr. Joseph Colabella, Owner Ms. Kate Braddock, Controller
Contact Information
Principal: Mr. Joseph Colabella, Owner
Business Category

Furniture - Retail

Alternate Business Names
Unclaimed Freight
Additional Information

The company responded to complaints with an explanation of the matter stating their position and the appropriate action they have and/or would take. According to the June issue of the Allentown Morning Call, Unclaimed Freight closed its Bethlehem store on Wednesday, June 12, 2002. A sign on the company's door stated that the business was closed for reorganization and would be reopened during the first week of July. In October 2002, Joseph Colabella, founder of this company more than 30 years ago, bought back the trade name and certain assets from Wachovia Bank, a lienholder and reopened the Bethlehem store in November 2002. Any complaints prior to November 2002 should be referred to the Office of the Attorney General, Bureau of Consumer Protection. The BBB will assist with complaints from November 2002 forward.

Prior to reopening this business in November 2002, Unclaimed Freight had a number of complaints. In those cases where the company responded to complaints, they provided an explanation of the matter stating their position and the appropriate actions they have and/or would take.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.