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      Country
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          Find a Location

          IKEA US, LLC has 72 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • IKEA US, LLC

              420 Alan Wood Road Conshohocken, PA 19428-1141

            • IKEA US, LLC

              2901 Potomac Mills Cir Woodbridge, VA 22192-4639

            • IKEA US, LLC

              2206 S Columbus Blvd Philadelphia, PA 19148-2808

            • IKEA US, LLC

              10100 Baltimore Ave College Park, MD 20740-4208

            • IKEA US

              8352 Honeygo Blvd Nottingham, MD 21236-5906

            Business ProfileforIKEA US, LLC

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.05/5stars

            Average of 208 Customer Reviews

            Customer Complaints

            1,170 complaints closed in last 3 years

            293 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            IKEA US, LLC has 72 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • IKEA US, LLC

                420 Alan Wood Road Conshohocken, PA 19428-1141

              • IKEA US, LLC

                2901 Potomac Mills Cir Woodbridge, VA 22192-4639

              • IKEA US, LLC

                2206 S Columbus Blvd Philadelphia, PA 19148-2808

              • IKEA US, LLC

                10100 Baltimore Ave College Park, MD 20740-4208

              • IKEA US

                8352 Honeygo Blvd Nottingham, MD 21236-5906

              BBB File Opened:
              10/1/1985
              Years in Business:
              38
              Business Started:
              5/1/1985
              Business Started Locally:
              5/1/1985
              Business Incorporated:
              9/1/1999
              Type of Entity:
              Corporation
              Business Management
              • Mr. Mike Ward, President
              • Ms. Dannielle Ellington, Customer Contact
              • Ms. Keiry Martinez, Customer Service Representative
              • Ms. Barbara Conner, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Mike Ward, President

              Customer Contact

              • Ms. Barbara Conner, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Customer Complaints

              1,170 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/08/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Company: IKEA Date of Purchase: 8/2/23 Cost: $348.00 (Cost of shelf: $249.00 and a $99.00 delivery fee- before taxes)-Business Committed to: Provide delivery of a shelf on 8/5/23 to my home. -Nature of the Dispute: On 8/5 IKEA's delivery partner delivered a twin bed frame to my house rather than the shelf. Upon seeing the error my husband contacted IKEA to correct this. They immediately agreed to reschedule the delivery for 8/8, but told us to dispose of the twin bed frame on our own and then immediately disconnected us from their chat. We contacted them back by phone to ask them to come get the bed as it is too large to be put in my car to be removed. They set up a pick up for 8/7. No one came for the shelf on 8/7 so we contacted IKEA and they told me that the pick up was going to be between 8/7 and 8/10. Our 8/8 delivery for the shelf is now showing on their portal as an 8/14 delivery. When we contacted IKEA about these date changes they were unsympathetic and unwilling to take responsibility for their communication, their shipping partner's mistakes, or the fact that we have been investing time in being home for this pick up and delivery unnecessarily. They simply stated "We will make sure this doesn't happen in the future", and then reconfirmed the dates at which they might potentially come get the shelf. They never once responded to our complaints about the delayed delivery date for the shelf itself. At this point we feel that, at the very least, we should be refunded for the cost of delivery because they were unable to fulfill the order in the agreed upon period of time. Shelf Order: ********* Pick Up Number: ***-*********
              Read More

              Customer Reviews

              208 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              steve h

              1 star

              03/05/2024

              We used our credit card to make an online purchase of $299 for a cabinet at IKEA, but only 2 of 3 boxes were delivered, they were out of stock for the last box. Went to the Conshohocken IKEA to get the missing box or a refund and were told we need to solve the problem with Freedom Chase, our credit card company. We contacted Freedom Chase who reports they have not received a refund of the $299 for the missing box which we are still being charged for. This is very frustrating, IKEA does not want to take responsibility for missing material and Freedom Chase continues to charge us for an incomplete merchandise delivery.

              IKEA US, LLC Response

              03/15/2024

              Please accept our apologies.  All refunds are issued to the original method of payment.  This was completed by IKEA.  The customer mentioned that their card was closed.  When this occurs the customers issuing bank will apply the credit to the correct account.  If you no longer bank with them, they will send you a check.  This is why you were told to reach out to your issuing bank as the refund has already been processed.  If you are still having trouble with this, reach out to me at ******************* and I will request further documentation.

              Local BBB

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