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Find a Location

EverStory Partners has 282 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEverStory Partners

    Funeral Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    118 complaints closed in last 3 years

    27 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Also cemetery related services.

    Business Details

    This is a multi-location business.

    Find a Location

    EverStory Partners has 282 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3331 Street Rd Ste 200, Bensalem, PA 19020
      BBB File Opened:
      1/1/1964
      Years in Business:
      19
      Business Started:
      4/29/2004
      Business Started Locally:
      4/29/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Partnership
      Alternate Business Name
      • Altavista Memorial Park
      • memorialplanning.com
      • Lincoln Memory Gardens
      • Carolina Biblical Garden
      • Russell Memorial Cemetery
      • Lakewood Memory Gardens South
      • Cornerstone Family Services Inc.
      • Vista Funeral Home
      • Wicomico Memorial Park
      • Lorraine Park Cemetery
      • Cedar Hill Funeral Home
      • Roseland Memorial Gardens
      • East Lawn Memorial Gardens
      • Chartiers Cemetery
      • Treasure Coast Seawinds Funeral Home & Crematory
      • Butler County Memorial Park
      • Sunrise Memorial Gardens
      • Huntsville Memory Gardens
      • Tricities Memorial Garden
      • Valhalla Cemetery Co
      • Lakeview Memory Gardens
      • Crestwood Memorial Cemetery
      • Forest Lawn Gardens
      • Ridout's Forest Crest Cemetery
      • Ridout's Forest Hill Cemetery
      • Walker Memory Gardens
      • Valhalla Funeral Home Inc.
      • Crestwood Memorial Funeral Home
      • Elliott Funeral Home
      • Ridout's Brown Funeral Home
      • Elkins East Chapel
      • Elkins Funeral Home
      • Huson Funeral Home
      • Laverne Cemetery
      • Lodi Memorial Park & Cemetery
      • Melrose Abbey Memorial Park
      • Oakmont Memorial Park
      • Olivet Memorial Park
      • Sacramento Memorial Lawn
      • Sierra View Memorial Park
      • Rocha's Mortuary
      • Sierra View Mortuary
      • Wallace-Martin Funeral Home
      • Whitehurst Grim Funeral Home
      • Whitehurst-Muller Funeral Home
      • Nadeau Funeral Home
      • All Faith Cremation
      • Grand Junction Memorial Garden
      • Olinger's Evergreen Cemetery
      • Willowbrook Management Co
      • Henlopen Memorial Park
      • Eagle Monument & Cemetery Services
      • Daytona Memorial Park
      • Deland Memorial Gardens
      • Edgewater-New Smyrna Cemetery
      • Lohman Pet Cemetery and Cremation
      • Fountains Memorial Park
      • Allen J Harden Funeral Home
      • Lohman Funeral - Daytona
      • Lohman Funeral - Deland
      • Lohman Funeral - Deltona
      • Lohman Funeral - Ormond
      • Lohman Funeral - Palm Coast
      • Lohman Funeral - Port Orange
      • Baggett & Summers Funeral Home
      • Cardwell Funeral Home
      • Atlantis Cremation
      • Seawinds Funeral Home & Crematory
      • Cox-Gifford Seawinds Funeral Home
      • Davis Seawinds Funeral Home and Crematory
      • Treasure Coast Funeral Home and Crematory
      • Seawinds Funeral Home and Crematory
      • Palm Beach National Chapel
      • Young-Seawinds Funeral Home and Crematory
      • Lakewood Memorial Gardens South
      • Scott Seawinds Funeral Home & Crematory
      • Restlawn Memory Gardens
      • Floral Memory Gardens
      • Floyd Memory Gardens
      • Park Lawn Cemetery & Mausoleum
      • Oaknoll Memorial Gardens
      • Sunset Hill Memorial Gardens
      • Carroll Memory Gardens
      • Greenhaven Memorial Park
      • Memorial Park Cemetery
      • Willow Lawn Memorial Park
      • McHenry County Memorial Park
      • Windridge Memorial Park
      • Woodlawn Memorial Park
      • Woodlawn Memorial Park II
      • Bronswood Cemetery
      • Mount Vernon Estates
      • Floral Lawn Cemetery
      • Windridge Funeral Home
      • Woodlawn Funeral Home
      • Highland Cemetery
      • Riverview Cemetery
      • St Joseph Valley Memorial Park
      • Grand View Memorial Park
      • Grand View Memorial Park
      • Twin Hills Memorial Park
      • Glen Haven Memorial Park
      • Beverly Hills
      • Forest Hill Funeral Home and Memorial Park
      • Forest Hill Cemetery
      • Valhalla Memory Gardens
      • Lincoln Memorial Cemetery
      • Roselawn Memorial Gardens
      • Roselawn Memorial Park
      • Lakeview Memorial Park
      • Woodlawn Cemetery
      • Forest Lawn Cemetery
      • Garden of Memory Muncie
      • Gill Funeral Home
      • Forest Lawn Funeral Home
      • Covington Memorial Funeral Home
      • Chapel Hill Funeral Home
      • Forest Lawn Memorial Park
      • Highland Memory Gardens
      • Cedar Hill Cemetery
      • Highland Memory Gardens
      • Southwoods Memorial Park
      • Montgomery Memorial Park
      • Good Shepherd Memorial Park
      • Valhalla Memory Gardens & Crematorium
      • Covington Memorial Gardens
      • Calvary Cemetery & Crematorium
      • Sunset Memorial Park
      • Springhill Memory Gardens
      • Hill Crest Burial
      • Columbia Memorial Park
      • StoneMor Partners, L.P
      • Shenandoah Memorial Park
      • Cornerstone Family Services, Inc.
      • Sunset Memorial Park
      • Woodlawn Memorial Gardens, Inc.
      • StoneMor Cemetery Products
      • Resurrection Cemetery
      • Pleasant View Cemetery
      Business Management
      • Ms. Albertina Hodge, Administrator
      • Mr. Austin So, Chief Legal Officer
      • Mr. Joe Redling, CEO
      • Mr. Marty Good, Senior Director
      • Ms. Lindsay Granson, Vice President of Sales and Marketing
      • Mr. James S. Ford, COO
      • Mr. Mark L. Miller, Vice President/CFO
      Contact Information

      Principal

      • Ms. Albertina Hodge, Administrator
      • Mr. Joe Redling, CEO

      Customer Contact

      • Mr. Austin So, Chief Legal Officer
      • Mr. Joe Redling, CEO
      • Mr. Marty Good, Senior Director
      Additional Contact Information

      Fax Numbers

      • (215) 826-2853
        Primary Fax
      • (215) 826-2933
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      118 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My complaint is with ************ Cemetery. The grounds of the cemetery are a disgrace. We have had to contact them multiple times of the condition of my parents grave. They also have removed personal items left at the grave without any notice. They are disrespectful and treat their customers like garbage. I have attached pictures of how they ripped off items from graves and threw them in a pile. They didn’t notify families they were doing this or of any changes they were making. I would like help is having them stop removing items from graves and to communicate with the families. We understand there are rules to follow with holiday decor and items looking destroyed or old. We were told as long as items are put near the stone they will not be removed and that is not the case. I also would like help on holding them accountable for keeping up with the grounds. Graves are sunken, grass seee needs put down, holes need filled. They are the ones that make it look unkept. My family purchased plots and they are not providing the service or customer service that goes along with that.

      Customer Reviews

      41 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stacey J

      1 star

      01/29/2024

      Forest Lawn Cemetary 4000 Pilots Ln, Richmond VA I've been waiting for a phone call since 20 Oct 2023 and again I was promised a phone call on 30 Oct 2023 regarding a cameo picture for my dad's grave marker. The service and the picture were paid for in December 2021. It is now Feb 2024, no picture, NOTHING! I've been dealing with this company since 2015 when my mom passed. Again, this company has lost paperwork on several occasions for both parents. The numerous turnovers with office management and staff have made it difficult to remember who was who and who did what. Furthermore, customer service and the disgruntled employees have been a "TOXIC" mess. They’ve ALL continued to point fingers at previous managers and employees. my situation has not been resolved despite the calls, emails to EverStory Partners, Corporate Home Office 955 Keller Road Suite 1500 Altamonte Springs, FL 32714

      Local BBB

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