BBB Business Review

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This business is not BBB accredited.

Pre Need Family Services Of Berks County, Inc.

Phone: (610) 373-7771 529 Reading Avenue, West Reading, PA 19611


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pre Need Family Services Of Berks County, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

ACCORDING TO INFORMATION IN OUR FILES PRE NEED FAMILY SERVICES OF BERKS COUNTY, INC. BEGAN BUSINESS IN 10/94. DAVID A HEISTERKAMP IS THE PRESIDENT AND CEO. ACCORDING TO THE COMPANY, THE FOLLOWING SERVICES ARE OFFERED: SELL AND PROVIDE CEMETARY AND FUNERAL MERCHANDISE INCLUDING CASKETS, VAULTS, MEMORIALS AND MONUMENTS; DIRECT CREMATION PACKAGES, URNS; FINAL EXPENSE FUNDING AND PROTECTION PACKAGES. THE BBB SUGGESTS THAT IF YOU ASK THE COMPANY REPRESENTATIVE FOR COMPLETE DETAILS OF THE PACKAGE YOU ARE CONSIDERING PURCHASING AND RECOMMENDS THAT CONSUMERS CAREFULLY READ AND UNDERSTAND ANY CONTRACT WITH ANY BUSINESS BEFORE SIGNING. TO DATE NO CUSTOMER COMPLAINTS HAVE COME TO OUR ATTENTION. THE BUREAU;S REPORTS ARE BASED ON OUR FILE INFORMATION AND EXPERIENCE WITH INDVIDUAL COMPANIES OVER THE PAST THREE YEARS. AS A MATTER OF POLICY, THE BBB DOES NOT ENDORSE, RECOMMEND OR DISAPPROVE OF ANY PRODUCT, SERVICE OR COMPANY. BBB REPORTS ARE PROVIDED SOLELY TO ASSIST YOU IN EXERCISING YOUR OWN BEST JUDGEMENT AND ARE SUBJECT TO CHANGE AT ANY TIME.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pre Need Family Services Of Berks County, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 24, 1995 Business started: 10/01/1994
Business Management
Mr. David Heisterkamp, President
Contact Information
Principal: Mr. David Heisterkamp, President
Business Category

Funeral Related Services

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.